Hello,

The issue that you are experiencing is most likely something our tech support team can help you resolve. If you have not yet done so, please open a support ticket by doing the following:

Open the CNET customer service home page (http://cnet.custhelp.com).
Click on the "E-mail Support" tab.
Enter your e-mail address.
In the "Category" section use the drop-down menu to select "CNET TechTracker".
When describing your issue, be sure to include an appropriate degree of detail.
Remember, providing clear a description and relevant information results in better and more useful advice. Helpful information includes: The version of the operating system your computer is running, any additional e-mail addresses you have registered with CNET, any specific errors encountered, and the steps you took just before you had the problem.

Use the submit button to send us the information.
A confirmation page with your ticket information should appear. When it does, copy or print the information for your records.

Regards,
Nathan
CNET TechTracker Support