using the add hardware wizard to manually install the device. Connect it first, open the wizard and follow the prompts to manually install a portable device. It should end with the option to sync to the media player. What brand is the player??
I'm trying to assist my father with his computer. He is running Windows XP SP2 Home edition on his computer. He is also running Windows Media Player 10, which is a condition for his MP3 player.
However, we cannot get the computer to recognize the player. All the USB ports are operable, as the computer recognizes all other devices hooked into the system--but not the MP3 player. Does anyone have any clues, ideas, and solutions to this problem? He is really getting frustrated. By the way its a Dell computer and their help center says to call the help line for a minimum toll of $100.00 to help him. That is just a big rip off. Can anyone help us?