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Trying to delete a corrupt file, it cannot be found, help!

by PCchild999 / November 9, 2009 1:05 PM PST

When I try to delete the browsing history, passwords, etc., I get this message: "Advanced INF install failure. Reason: access is denied."
This box only comes up if I try to delete a downloaded program. I doubled click on this and it says Windows One live Care.
BTW, I have the Vista operatiing system..
For some reason, this program is hanging around in my PC. I cannot uninstall it. (I tried doing that with the CC Cleaner and it COULDNT unistall. It said that it couldn't find the file.)
How do I get rid of this Window One Live program? I dont want it.
I already have the McAfee security suite.
Any help would be greatly appreciated, thanks.

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by jackyjee / November 9, 2009 5:53 PM PST

I think you may be having a registry file error. Have you tried running any registry cleaner on your computer?
Or the best option will be to reinstall your windows. Sometimes an antivirus can not catch a virus, try using another one? Hope that helps

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What I'm hearing is.
by R. Proffitt Forum moderator / November 9, 2009 9:04 PM PST

You get to uninstall Mcafee and/or Norton before One Care. I will not attempt to explain why this is so.

Also reading among others finds this One Care to be hard to kill.

It is not impossible to remove, just may tax the average user. Let's see if anyone finds a OneCare killer.

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Thank you for the respones...but
by PCchild999 / November 11, 2009 6:45 AM PST
In reply to: What I'm hearing is.

Hi all,
Thanks for the replies.
So this error is not easy to fix?
I found a link from microsoft that allowed me to attempt to unistall the One Care program, . I clicked on the "run as administrator," and it said that I had successfully uninstalled it. BUT when I tried to clean it off the hard disc again, I STILL GOT THE INF FAilure notice.
Is there a place in the PC that isnt allowing me to fully run everything as administrator?
I saw a dropdown box some where in the PC that had an "everyone and my name)" use option highlighted, but the Administrator was not highlighted. I remember that the tech set it up that way for me, but I dont remember where that box is.
I've already looked under user account in the control panel. It says there that I am the administrator. I'm really baffled.
So Registry Cleaner might help? What does anyone recommend and do you have to get the paid version?
Thanks for any replies ahead of time.

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