General discussion

Trying to bypass router for troubleshooting

I'm trying to trouble shoot something on my new computer, and I was instructed to bypass my router and connect an ethernet cable directly to the modem. I know how to do that, but when I do, I don't get a connection, but I do get a connection when connected wirelessly. I've tried it with two different cables, both of which work when used for other things, so that's not the problem. Why isn't this working?

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You've probably already done this but have you

cycled the modem off and then back on with the PC connected? You didn't mention the OS so I don't know if you have a network icon in your bottom corner taskbar where you can see when an IP address is being acquired. Otherwise, you type "ipconfig" (without quotes) from a command windows to see if you show an IP address and a gateway. If no valid IP address or you're using static addressing for the wired connection, it won't work but might work for wireless.

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Silly me.

Wow, I can't believe I didn't try that. Unplugging the modem worked, thanks.

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