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Question

trusted face feature is not found in galaxy grand prime LTE

Aug 22, 2015 3:20AM PDT

there is no trusted face screen lock in my galaxy grand prime LTE.. is it a fake phone?please help me..

Discussion is locked

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Answer
Re: trusted face
Aug 22, 2015 4:22AM PDT

What does the user manual say about the subject?

Kees

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@kees_B
Aug 22, 2015 5:26PM PDT

i have no user manual dear. i checked about android version and it's 5.1.1, i saw lot of post that this version of android have trusted face..is that feature depend on android version or depend on phone model?

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Time to call it in.
Aug 24, 2015 10:11AM PDT

Samsung in the USA is 1800SAMSUNG and they'll help you identify your phone to the exact model number first. Then they may or may not answer. WHY? Because carriers can modify the Android OS and may block or break a feature.

But your next call is Samsung.