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Truevector Services New Zonealarm problems

by Lindburgh / April 22, 2004 7:48 PM PDT

Who else has tried the new version of Zonealarm and got problems with " Unable to Shut down Truevector Services "?
I can not reload the old version nor load the new version.
Anyone know the answer ?

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Re:Truevector Services New Zonealarm problems
by lofty4 / April 22, 2004 8:25 PM PDT

if you find the solution to this let me know

thanks stephen

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Re:Truevector Services New Zonealarm problems
by coolpapa / April 22, 2004 11:08 PM PDT

I had the same problem. I turned off the option in Zonealarm to start it up when you bring windows up. This didnt work the first time so I tried it again. The second time worked and I was able to update to the new version. I really dont know how it worked of whether it was just dumb luck. Hope this helps a little.

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This might help. . .
by Coryphaeus / April 22, 2004 11:10 PM PDT

Go here http://www.zonelabs.com/store/content/support/znalmMain.jsp Click on Instant support. A dialog box will pop up and you can type in your true vector question. I found a possible solution but couldn't get the copy/paste to work in the window.

Good luck,

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Re:Truevector Services New Zonealarm problems
by coolpapa / April 22, 2004 11:10 PM PDT

I had the same problem. I turned off the option in Zonealarm to start it up when you bring windows up. I then rebooted the computer. This didnt work the first time so I tried it again. The second time worked and I was able to update to the new version. I really dont know how it worked of whether it was just dumb luck. Hope this helps a little.

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Re:Re:Truevector Services New Zonealarm problems
by Lindburgh / April 23, 2004 4:01 AM PDT

Thank you but no
Iv'e rebooted etc. so many times and still get the message

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Lindburgh, Try This...
by Grif Thomas Forum moderator / April 23, 2004 4:19 AM PDT

1. Open the ZoneAlarm program, go to Configure panel, and make sure the "Load At Startup box" is UNchecked.

2. Right-click on your taskbar, select Toolbars, and make sure that the ZoneAlarm deskband is UNchecked as well (if it is checked, click on it to uncheck it).

If you cannot highlight the Desk Band by right-clicking on the toolbar, then highlighting Toolbars, try this: Click on the Configure button from the ZoneAlarm panel, then look for the "Show Shell Toolbar" checkbox -- make sure that this box is UNchecked.

3. REBOOT.

4. You should now have no ZoneAlarm processes running on your system.

5. Now run Start, Programs, Zone Labs, Uninstall. Be sure to say YES to delete all files, and you MUST allow TrueVector service to shut down in order to remove files.

6. REBOOT, then do a full manual uninstall using the link below to remove all file and registry remnants. Choose the correct operating system from the page:

http://www.zonelabs.com/store/content/support/zapInstallFAQ.jsp

After you're done uninstalling, then clean out the Temporary Internet Files folder, delete all .tmp files from the computer, and run Scandisk/Chkdsk and Defrag to optimize the hard drive. Restart the computer, shut down all background programs, then reinstall ZA.

Hope this helps.

Grif

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Re:Lindburgh, Try This...
by Lindburgh / April 27, 2004 3:58 AM PDT
In reply to: Lindburgh, Try This...

Grif your a clued up fellow I've used your solutions before
However in this case it do't work as Zone alarm has been deleted what is leftis the Truevector

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Lindburgh, It Seems Like You Didn't Try My Instructions to Manually Uninstall...
by Grif Thomas Forum moderator / April 27, 2004 6:52 AM PDT

If you don't have ZA installed, then....If you'll note the Zonelabs link that I provided in the earlier post, there are "manual" uninstall instructions for ZoneAlarm from all operating systems. (Sorry, you still haven't told us the operating system which is running on the problem computer or I could give you a direct link to those instructions.) Here's that link again:

http://www.zonelabs.com/store/content/support/zapInstallFAQ.jsp

The main "TrueVector Service" file is "Vsmon.exe" and it's located in one of the Zonelabs directory locations indicated in that link. There are quite a few other files that must be removed as well. There are also instructions for registry entries that must be cleaned up.:

Hope this helps.

Grif

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Re:Lindburgh, It Seems Like You Didn't Try My Instructions to Manually Uninstall...

Thank you as you will have gathered i'd already tried to install the new version and it failed I took out the old version and it failed I tried to reinstall the old version and it failed I have manually edited the Registry and cannot find entries for True Vector
The system is XP pro the latest
You now understand I hope the frustration No Zone alarm and masses of garbage coming through.

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Lindburgh, IF You're Still Getting An Error Message, Then....
by Grif Thomas Forum moderator / April 28, 2004 1:37 AM PDT

...you haven't removed it all from the machine. It's a simple as that. Until you stop getting the error message, there's no need to attempt a reinstall. The single most important step when uninstalling ZA is to make sure that it isn't running at start up. I'm guessing that you didn't take this step when you originally uninstalled the program.

First, Make sure that Windows Explorer is looking for "All Files" so that all the system files, etc can be seen. Then, boot the machine into "Safe Mode" to do these removals. There are a number of files that must be checked for and removed:

Folders
* Zonelabs
* Zone Labs
* Internet Logs

Files
* vsmon.exe
* vsdata.dll
* vsdata95.vxd
* vsdatant.vxd
* vsmonapi.dll
* vsnetutils.dll
* vspubapi.dll
* vsutil.dll (NOTE: Do not remove this file from any McAfee folders)

In addition, beside finding the listed registry entries in the article below, you should do a search in the registry for words such as "ZoneAlarm", "Zone Labs", "Truevector", "ZA", etc.

Uninstall ZoneAlarm with Windows XP

Hope this helps.

Grif

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Lindburgh, Here's Another Option
by Grif Thomas Forum moderator / April 28, 2004 1:44 AM PDT
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