1. Open the ZoneAlarm program, go to Configure panel, and make sure the "Load At Startup box" is UNchecked.
2. Right-click on your taskbar, select Toolbars, and make sure that the ZoneAlarm deskband is UNchecked as well (if it is checked, click on it to uncheck it).
If you cannot highlight the Desk Band by right-clicking on the toolbar, then highlighting Toolbars, try this: Click on the Configure button from the ZoneAlarm panel, then look for the "Show Shell Toolbar" checkbox -- make sure that this box is UNchecked.
3. REBOOT.
4. You should now have no ZoneAlarm processes running on your system.
5. Now run Start, Programs, Zone Labs, Uninstall. Be sure to say YES to delete all files, and you MUST allow TrueVector service to shut down in order to remove files.
6. REBOOT, then do a full manual uninstall using the link below to remove all file and registry remnants. Choose the correct operating system from the page:
http://www.zonelabs.com/store/content/support/zapInstallFAQ.jsp
After you're done uninstalling, then clean out the Temporary Internet Files folder, delete all .tmp files from the computer, and run Scandisk/Chkdsk and Defrag to optimize the hard drive. Restart the computer, shut down all background programs, then reinstall ZA.
Hope this helps.
Grif