This probably means that something is wrong.

To solve this problem you have to correct what's wrong. Alas, your post doesn't give any indication of what it could be. if it's a software or setting issue, it can be solved by going back to factory conditions. if it's a hardware issue it can be solved by replacing the defective hardware.

The troubleshooting step is meant to help you discover what's wrong, and that might very well help to find a more simple solution than the two I mentioned.

Kees