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Question

Troubleshooting Hardware

Jul 3, 2017 2:34PM PDT

I recently built a pc, I seem to be having an issue with it. I have the GA AB350 Gaming 3 mother board. Everything works fine till it is under load (gaming). After a bit of gaming my keyboard, mouse, Ethernet and monitor get disconnected. It is usually around 30 minutes give or take before this happens. Here is what I've tried so far:

-ran with a single stick of ram
-tried either 8gb stick

-checked drivers, all were updated

-CHKDSK
-no issues found

-sfc /scannow
-found corrupt files
-DISM- the restore operation was completed successfully

-checked all connections to the psu and motherboard

-cleaned off original thermal paste, and applied a silver based paste

- BIOS has been Updated

-voltages all seem good

-temperatures aren't reaching high enough levels to shut the pc down

-changed power settings and fan curve on gpu

Here is my build:
- AMD Ryzen 5 1600
- Gigabyte GA-AB350-Gaming 3
- Corsair Vengeance LPX (2 x 8gb)
- Zotac GeForce GTX 1060 AMP
- EVGA Supernova G3 650w 80+ gold
- Samsung 850 EVO-series 250gb SSD
- Western Digital Caviar Blue 1tb

Discussion is locked

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Answer
That's the new Ryzen.
Jul 3, 2017 2:51PM PDT

Call the motherboard maker and see if they have a fix. The rest look like the usual gear so get after the CPU and motherboard suppliers for now.

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Contacted Gigabyte
Jul 3, 2017 2:57PM PDT

I've contacted Gigabyte and they deflected and asked me to check the gpu, psu and ram. Before I called back. Its a bit difficult for me to get ahold of a decent gpu. Should I RMA the board or is it fine?

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If you google Ryzen builds
Jul 3, 2017 3:39PM PDT

There is something going on there. I'm not there to check your work as to heatsinks and such, but the list looks OK to me. Is there any untold story like you didn't fresh install Windows?

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Windows 10
Jul 3, 2017 4:05PM PDT

Windows ten was purchased and installed off USB

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That's just the OS.
Jul 3, 2017 4:08PM PDT

Be sure to follow the maker's advice on drivers too.

I left out something I see all too often. Some build a new tech PC and overclock it right out of the gate. I hope the BIOS is all defaults and nothing beyond the straight and narrow.

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overclock
Jul 3, 2017 4:33PM PDT

The gpu has a 5% overclock from factory

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Windows 10
Jul 3, 2017 4:20PM PDT

Windows ten was fresh installed

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That's just the OS.
Jul 3, 2017 4:40PM PDT

After that you install the drivers for your motherboard and well, follow the manual on that. W10 does not mean the right drivers are installed.

Looking at that speccy now.

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Speccy Report
Jul 3, 2017 4:49PM PDT

Let me know because i purchased and built a gaming pc and intend to use it. I've been to computer repair shops and still have no answers.

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Answer
What BIOS rev is installed?
Jul 3, 2017 4:12PM PDT
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Speccy Report
Jul 3, 2017 4:34PM PDT
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Speccy Report
Jul 3, 2017 4:35PM PDT
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Speccy Report
Jul 3, 2017 4:36PM PDT
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Answer
Reading the Speccy.
Jul 3, 2017 4:48PM PDT

1. What is installer.exe running from a tmp folder. Suspicious. Find out what that is.
It's also opened ports to some web server?
"C:\Users\Brock\AppData\Local\Temp\nsuCFA.tmp\ui\res\installer.exe (5760)
Local 192.168.2.17:50644:
ESTABLISHED Remote 151.101.20.64:80 (Querying... ) (HTTP)
Local 192.168.2.17:50643:
ESTABLISHED Remote 151.101.20.64:443 (Querying... ) (HTTPS)"

2. BIOS is current

Really a clean report.

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Malware
Jul 3, 2017 4:55PM PDT

Could my issue just be malware then?

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Could. But
Jul 3, 2017 5:37PM PDT

What is that program. It's suspicious but your PC, you installed it, what is it?

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that remote connection
Jul 4, 2017 9:21AM PDT

Is to piriform who does the speccy reports, and they use services from Fastly Inc.

ping piriform.com
PING piriform.com (151.101.192.64) 56(84) bytes of data.
64 bytes from 151.101.192.64: icmp_seq=1 ttl=60 time=11.4 ms
64 bytes from 151.101.192.64: icmp_seq=2 ttl=60 time=9.61 ms
64 bytes from 151.101.192.64: icmp_seq=3 ttl=60 time=10.4 ms
64 bytes from 151.101.192.64: icmp_seq=4 ttl=60 time=9.12 ms
64 bytes from 151.101.192.64: icmp_seq=5 ttl=60 time=11.9 ms
64 bytes from 151.101.192.64: icmp_seq=6 ttl=60 time=11.5 ms
^C
--- piriform.com ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 5005ms
rtt min/avg/max/mdev = 9.126/10.693/11.964/1.053 ms

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Answer
Almost exclusively, the situation you described...
Jul 4, 2017 9:23AM PDT

....is related to some component dropping out due to heat or voltage overload.

"After a bit of gaming my keyboard, mouse, Ethernet and monitor get disconnected. It is usually around 30 minutes give or take before this happens"