Question

Trouble with Samsung Natural Color Pro software

Feb 10, 2016 6:22AM PST

I have migrated from a Win XP 32-bit machine to a Win 7 Pro 64-bit machine, using the same Samsung LCD monitor that I have regularly used for photo editing for the past 7 years or so.
The Natural Color Pro software that came with the monitor is necessary for calibrating colors, contrast and luminance of the screen for printing and reproduction purposes. I tried installing the old 32-bit software from the original cd, but naturally it doesn't work on a 64-bit machine. I then contacted
Samsung for advice and they told me to download an updated x64 version called NCPro 2.0.0.0
However I have tried installing it many times on the new Windows 7 machine and it just won't work. All I get is the initial white Samsung Electronics screen, which holds steady for about 7 seconds and then vanishes completely, instead of proceeding to the usual software start window with various options and menus to select from.
Samsung told me to contact Microsoft support for help, but that avenue did not give me any satisfactory answers. What follows is the download link Samsung they gave me for the updated software which they say is suitable for Windows 7 (for the record, my Samsung monitor model is SyncMaster 204B):
http://www.samsung.com/us/consumer/learningresources/monitor/naturalcolorexpert/pop_download.html
I tried using the Windows 7 program compatibility feature for installing older applications, but to no avail. I hope someone can help with my problem !
Many thanks

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