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General discussion

Trouble with Maxtor external harddrive.need help plz..

Dec 30, 2005 9:43PM PST

Something happened to my external harddrive.

Ok, One day i was watching some anime from my harddrive on my laptop, i was watching for about 1hour. Then later next day when i tried to open my external harddrive on my other computer, it read the connection like the Safely Remove thing came up, but the auto run did not pop up, it usually does. Then when i go to my computer, it froze or sometimes it says Local Drive E:, usually it will say the name of my harddrive. After when i try opening Local Drive E:, that "The request could not be performed because of an I/O device error." pops up. Need Help please

The harddrive would not open on the laptop either

mother board: Intel Corporation D915GAV Desktop Baord
proccessor: Intel Pentium 4 3.2GHz
Windows XP

Discussion is locked

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Could be the enclosure electronics or
Jan 1, 2006 12:51PM PST

maybe the hard drive itself.

Still under warranty...call Maxtor at your earliest.

If you're beyond the warranty, open the enclosure, remove the HDD, jumper it as necessary and install it as second HDD in a desktop system to see if the drive still works.

Good Luck.

VAPCMD

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Maxtor external stops working...
Feb 5, 2006 9:07AM PST

I've got a similar sort of problem - hard drive just stopped working. I'm trying to open it right now to take it out the casing and do what you suggested but can't find any screws. How do you open the casing?

Thanks!

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Probably have to get that info off the MAXTOR web.
Feb 5, 2006 9:25AM PST

based on the model you have.

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incorrect number of heads
Feb 5, 2006 10:04AM PST

Thanks - I'll go and look there shortly.

I ran the disk test utility from http://www.cgsecurity.org/ and it told me:
"Incorrect number of heads/cylinder 16 (NTFS) != 255 (HD)"

When I click the drive letter I get:
"The file or directory is corrupt and unreadable"

Any ideas what could be happening?

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Link to former discussion.
Feb 5, 2006 10:28AM PST
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It didn't seem to answer th question...
Feb 5, 2006 11:20AM PST

and several of us asked the poster ...'what specific program' he was referring to. So far no answer.

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So many answers that one may fit.
Feb 5, 2006 11:32AM PST

The other discussion covers so much ground that it would be interesting to learn yet another solution.

Bob

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I/O device error
Feb 15, 2007 9:59AM PST

Did you have any luck retrieving your data? My hard drive is doing the same thing, and I have 80 g of data that I would like to retrieve - pictures, income tax records, etc.

?????