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Question

Trouble with Google account

May 18, 2017 3:34AM PDT

I am having trouble signing into my Google account when I try I get the usual request for password etc but any password I but in is rejected now if I could speak to a human I would have it cleared up in no time, however, any password I put in doesn't work even if I have just changed it I am fed up with Google and if there was a safe way to delete the account I would, I could start again but I am sure this would effect all sorts of thing, I did contact support but ended up spending time on a chat line (2hours) only to be told that the gentleman wanted to change my email address and install some software on my computer and charge me a lot of money so I struggle on there must be some way of getting help I know Google are trying to automate everything but a human or two wouldn't hurt

Discussion is locked

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Answer
Google was NOT who you were talking to.
May 18, 2017 7:10AM PDT

No google support I know of would remote in. You were right to pull the plug. That was a scam.

As to your old account, forget it ever happened and make a new one. Then be sure to use it's password recovery systems. I have it set so it can text me on my phone and use my second email account.

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Google
May 18, 2017 8:14AM PDT

I know, these people hide behind a legit front I have come across the before you think at first you are onto a genuine site at first but the conversation changes and you realize you're being scammed the question to ask is "how much is this going to cost me " he was annoyed and slammed the phone down.
so it's ok to get rid of my old account and create another, trouble is I need to log in to delete it I expect
thanks

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My advice is to forget the old account.
May 18, 2017 8:19AM PDT

There is no delete if you can't login and so on. Just start over.