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Trouble with accessing internet

by ramo81_99 / April 5, 2009 1:28 PM PDT

I'm pretty much a basic user trying to help my in laws with their dsl installation. Can't connect to internet. Chatted with ATT help and once we went to run/cmd/ ip ip address came back. Went to system/hardware,device manager and had yellow question mark and exclamation point next to Ethernet controller. Recent installed new hardrive on this computer and installed Win 2000. Anyone please help...Old hard drive also had Win 2000 installed using same cd and connected to internet with no problem. Not sure what to do now to resolve issue. Thank you.

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Yellow question mark . . .
by Coryphaeus / April 5, 2009 10:14 PM PDT

means the drivers are not installed for the device. Is the Ethernet controller built into the motherboard or a PCI card. This is your first challenge. In either case you need to find the make and model of the controller and install the drivers for it.

This is what happens when you/they swap hard drives and do not install all the drivers. Incomplete planning.

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Yellow question mark...
by ramo81_99 / April 5, 2009 11:42 PM PDT

Could you suggest how I could determine the make and model of the ethernet controller? I believe it is built into the motherboard.

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Make and model of PC for a start . . .
by Coryphaeus / April 6, 2009 12:19 AM PDT

Is this a standard PC such as Dell, HP, IBM, etc? Or is it a home built? Did the OS come with the PC or was it installed later? Are there Recovery CDs?

If you know the make and model, go to the web site and look for Ethernet drivers.

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Make and Model of PC for a start
by ramo81_99 / April 6, 2009 12:50 AM PDT

The computer is a compaq that came with Win XP Home edition purchased in 2001. I upgraded the OS to Win 2000 Professional after. I also used this same version of Win 2000 pro as the OS for the new hard drive. Could I use the Compaq restore CD I have to get the original drivers and OS?

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That's a good question . . .
by Coryphaeus / April 6, 2009 1:45 AM PDT

Since the OS is now different, I don't know. It'll either work or it won't. Give it a shot. If that fails, go to the Compaq web site for the model of the PC and search for the drivers under a 2000 OS.

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Another option . . .
by Coryphaeus / April 6, 2009 1:54 AM PDT

Best I remember, the Compaq "SoftPacs" are pretty straight forward. You may be able to explore the CD and find the Networking drivers.

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