Question

Trouble watching Flash video

i recently moved and now I can no longer watch flash videos on a site I use for work. It seems to be only affecting this one site. The page downloads but where the video plays there is a constant circling fan, like it's buffering but it never stops. It doesn't say it's buffering, it just has the fan. If I use mobile data to download the page, start the video, then switch back to WiFi it works. The video stops and says media no longer available but I can push play and it plays fine. I have tried three different networks in the area and they're all the same. Any suggestions greatly appreciated.

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Answer
Always report this issue

To the web master at that site. Most web masters will put in the effort to fix their site so Apple machines can get there.

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Answer
Try other devices (Phone, Tablet, or Other Computer)

You've probably found a solution to this issue by now, but like other answers i've seen, it's definitely seeming like a problem on the website's end, especially if you can view flash files on other sites. Here are a few tips I recommend trying if you have time:

1) Make sure it's actually not your computer. Try viewing the video on another device (your phone) using both wi-fi and mobile data and see if it works then.

2) Make sure to use the latest web browsers! You can update Safari by going to Apple Logo (Top left) > Software Update and updating Safari. Additionally you can try another browser such as Firefox (my favorite) or Chrome and updating those as well.

3) If the video is embedded in the website, you can usually find a hyperlink within the frame to view it on the original website (For example, click on the "YouTube" logo in the frame to view the same video on YouTube).

I hope these suggestions help you, and even if your issue is resolved, I still recommend updating Safari to avoid any future issues.

Experience: Been working with Mac Hardware/OS X Since 2006

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