1. If this is a Windows Password I use NTPASSWD which is free and takes about 5 minutes tops to clear the admin password. Then I can log in as the admin and clear other account passwords as needed.
2. As to the call to Microsoft, since this is a Dell, it's more likely to be the Dell version so no, Microsoft will not be the company to call.
I haven't signed on to my laptop that I bought from former co-worker of mine (really savvy with computers) in a few months and I've forgotten the password to log-in. There was no animosity between us after the purchase - he ended up quitting and getting a job elsewhere. I have a Dell Inspiron 1720 with Windows 7 Professional. All though, as evidenced from the bottom of the laptop, he did upgrade the OS at one point from Windows Visa but I am not sure which edition it was. I downloaded the Password Reset Wizard via from my parents home computer on to a new/unused USB flash drive. I clicked on the appropriate drive, typed in a new password, typed it again to confirm and typed in the password hint. After doing all of that, this error message came up "An error occurred while the wizard was attempting to set the password for this user account." Did I do something wrong? And at this point, I am stumped. I haven't been able to get in touch with the former co-worker. Should I call Microsoft and ask for them to send me a Windows 7 disk, buy it online (saw the cheapest price on Newegg for $139.99) or should I try a Windows password recovery tool? If so, which one?
If there any other questions that you might have in order to assist me further, please ask.
Thank you in advance.