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Trouble send video e-mail with QuickCam

by pk941 / September 9, 2005 11:10 PM PDT

I just bought and installed a QuickCam communicateSTX. I can send ( via Eudora) the video of the fish tank that came with the software but can not e-mail the videos I create. I am running XP Pro. Here is what happens... I create a short video.. I click on the envelope icon to send it as email... a window opens saying it is comppressing the image.... then all of a sudden I get an error message that says "Windows Explorer has encountered a problem and needs to close" ... Then the screen goes back to the QuickCapture screen .... sometimes the screen goes weird and I have to click on the Active Desk recovery.

What am I doing wrong and how can I send a video as email.

Thanks for any help you can send my way.

Thanks,
pk

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Email program
by Zoohelp / September 10, 2005 12:06 PM PDT

First I'd try to save the video file, then start outlook express, create new mail message and attach the file.

As far as it not working the way you do it, look for a patch or newer version for the video capture software at the manufacurer's website

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sending vedio email problem
by pk941 / September 10, 2005 10:17 PM PDT
In reply to: Email program

Thanks. I tried both down loading the update from Logitech as well as manually attaching the video to an email, but it did not work. It keeps getting screwed up when the video is trying to compress, at least the error message pops up when the compression window progress bar is doing its thing. As a test I had no problem sending the fishtank video that came with the software.

Thanks
pk

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Pk, It Sounds Like A File Size Issue
by Grif Thomas Forum moderator / September 11, 2005 3:41 AM PDT

Internet Service Providers generally have a file size limit on attachments in e-mail. Some have a limit of one or two MB's. Some have more..If you're trying to send an attachment that is larger than the ISP will allow, it frequently just "hangs" the program..Check the file size on the "fishtank" video. It's probably smaller than the ones you are preparing.

Hope this helps.

Grif

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Size of file not the problem
by pk941 / September 11, 2005 10:01 AM PDT

Thanks Grif but thats not the problem. The 'fishtank' video is 862kbs and my video is 449kbs. I'm just not sure what is going on.

Thanks again
pk

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