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Trouble Recovering Windows using System Image Backup

Aug 7, 2016 9:56AM PDT

I bought my laptop Lenovo z51 , few months ago with it I got Windows 8.1. Then when Windows 10 update came, I updated my windows to windows 10 and made a System Image Backup and stored it in my external hard disk. Now becasue of some issues my windows got corrupted. When I try to recover my windows using my system image backup from my hard disk I'm getting this error message

The system image restore failed

Error details: The processor architecture or OS version of Windows Recovery Environment is not the same as that of the computer that was backedup.....

Can anybody tell me, how can I resolve this issue.

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Sorry no.
Aug 7, 2016 10:05AM PDT

I can't tell you if this is the issue or fix. But I did run into that and the HDD in the laptop had a failure so the restore worked after we put in the new blank HDD.

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I think
Aug 8, 2016 12:39AM PDT

@ R. Proffitt
I think one of the Healthy Recovery partition contains Windows 8.1 data and thats what creating a problem.

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If so, time to call Microsoft.
Aug 8, 2016 7:50AM PDT

It's their backup and restore system. I don't advise using their backup system as the only backup. I think you're learning why I give such advice.

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