Computer Help forum

Question

Trouble installation software for school

by Sapheron / April 18, 2014 2:22 AM PDT

Hi,

First off, thanks your helping or just looking.

I am a student and I have a software CD that I can't get loaded properly. The software is Total Eclipse 5 from Advantage Software and I'm running Windows 7 Starter with SP1 (32-bit). About a month ago I loaded it to the computer successfully but I uninstalled it (and deleted the remaining filed from Program Files) after I found I couldn't connect the necessary hardware yet.

I now need it back on, but when I go through the installation process I meet up with an error message near the end saying "cdinstall MFC Application has stopped working." It then leaves me with the icon my desktop which, when I open it, displays the program with the dialogue box for user selection, but it is blank.

I know that upon a new installation it should prompt me to create a user, but it doesn't do that. And any of the options I click (OK, Cancel, or the X) just shut the program down.

I've tried multiple re-installations and repairs. Nothing works. I though maybe I'd deleted something I shouldn't have the first time and tried a system restore, but there were no points before the first installation for me to select and the earliest date didn't work. I've also tried a cleanup and scan disc to no avail. I have been contemplating a Windows repair, but would like to know my options before I try that step.


Thank you.

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Clarification Request
Did you go to their web site?
by R. Proffitt Forum moderator / April 18, 2014 2:29 AM PDT

On their downloads I see items such as "Needed to install updates." and more. Also I see support links there.
Bob

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I did but...
by Sapheron / April 18, 2014 2:46 AM PDT

Hi,

I went there first, but a teacher loaned me the school's copy and I would have to have their clearance to make contact. I just got Easter break and won't have the aid of the teacher until I g back in May.

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Their web site says it won't work.
by R. Proffitt Forum moderator / April 18, 2014 2:48 AM PDT
In reply to: I did but...

" You must have a DVD drive and a current support agreement to install software from this disc.

Otherwise, your software will cease to function. "

So asking other than the company is like asking me to help you jack a car. Hope you understand.
Bob

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OK
by Sapheron / April 18, 2014 4:27 AM PDT

I understand. Thanks anyway.

All Answers

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Answer
The best option is to restore from a backup
by wpgwpg / April 18, 2014 2:31 AM PDT

However it sounds like you must not've made backups. Hopefully this will teach you the need to do so in the future.
`
When you've gotten your system back like you want it, I urge you to get yourself an external hard drive and a good 3rd party backup program. You can set it up to do everything automagically at the time and frequency of your choice. 1 TB external hard drives are about $60 these days and a really good FREE backup program is the Easeus Todo Backup Free. That can save you a lot of time and frustration the next time something like this happens. Sooner or later it happens to all computers for one reason or another.

Good luck.

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This software is well protected.
by R. Proffitt Forum moderator / April 18, 2014 2:37 AM PDT

" You must have a DVD drive and a current support agreement to install software from this disc.

Otherwise, your software will cease to function. "

At the web site it writes "ASI software includes unmatched toll-free, 24-hour support (365 days per year)."

Looks like they should call it in as backup doesn't appear to be the problem here.
Bob

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Protection
by Sapheron / April 18, 2014 2:57 AM PDT

Hi,

Thanks for looking.

I know they're heavily protected. The school has the support agreement and they load the computers there with the software but I won't be able to have them check until after break. My thought though is if the software ceased to function would that still matter since I've tried reloading from two different installation CDs? Is the only thing I can do to wait and have the school contact them?

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Of use their site and install those updates required.
by R. Proffitt Forum moderator / April 18, 2014 3:27 AM PDT
In reply to: Protection

Remember I'm not the support staff for this app. You could research the error message on the web but there's a slim clue at the maker's site about "this is needed" on their download page.
Bob

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