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by luke_da_duke / April 2, 2009 10:00 AM PDT

So I ran the Microsoft windows malicious software removal tool and came up with the TrojanDownloader:JS/Renos infection on my laptop, it says it is partially removed and to run my antivirus. However I have done this many times and rebooted my computer as well. I am thinking it might have something to do with the 32 days I have been unable to receive definitions for my webroot software. Please help me on this, whether it be finding a removal tool or whatever.
Thank You

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Tried A Different Tool Yet?
by Grif Thomas Forum moderator / April 2, 2009 11:48 AM PDT

On a friend or family member's computer, download the Malwarebytes installer and update files from the links below, copy them to a CD or flash drive, then transfer the files to the problem machine and use them. If you can't start the computer into "normal" windows, try installing, updating, and running the scans AFTER the computer is started into Safe Mode.. I use the sites below to download the installer file and the manual updater:

Once downloaded and before transferring them to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)

Malwarebytes Manual Updater link

Next, download the SuperAntispyware program and the manual updater from the links below. After running the Malwarebytes tool above, if you still can't download and install it directly from the problem machine, download it on a friend or family member's computer as well. After installing and updating SuperAntispyware, run another full system scan and delete everything it finds as well. As before, you may need to rename the installer file to get the program to install.:


SuperAntispyware Manual Updater

In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder.

Hope this helps.


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by i_rock_18 / October 25, 2009 3:41 PM PDT

My wifes computer had the same problem, except she didnt do anything about it untill the trojan started to delete files off her hard drive. I ended up having to back up all her files, and I had to run each individual file. Then I had to reload widows, but the virus was on there so long it removed partions off her hard drive.

Message was edited by: admin to remove email address to prevent spam harvesters from picking it up.

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by Master3203 / January 2, 2010 9:46 PM PST

What anti-virus r u using. I'd recommend personally downloading Microsoft Security Essentials which has built-in anti virus, anti-spyware and anti-malware. Its really good and best of all. IT'S FREEWARE!. Give it a try. that's why I never get viruses.

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