I'm not exactly sure what you are saying. You say Norton AV says you have it. Then when you ran it, it says you don't? You also said you ran the removal tool from Symantec. Was this the tool you ran?
According to the instructions I've read you must disable Norton's AV from loading in start up, reboot and THEN run fx.vundo.exe. Did you do this?
(Please note: There are different versions of this tool. This one is fx.vundo.exe, while you may have run fix.vundo.exe) If you ran either version and did not disable Norton from loading in startup and rebooted before running the tool, it may have rendered the tool ineffective.
Please know I am not an expert. But I have done a lot of reading and there should certainly be NO harm done by trying this, until one of the ''experts'' come along.
Of course the issue with the ssqro.dll may change the whole picture. My thinking is, since there is no harm in running this tool AND if you are able to do so w/o the ssqro.dll issue interferring, there is nothing lost.. and possibly something to be gained.
I wish the best.. and have no doubt the ''experts'' will be along anytime now.
Got a Norton AntiVirus Alert. If found 'Trojan.Vundo'. Then it says that 'C:\WINNT\system32\ssqro.dll', couldn't be repaired and that access to that file was denied. So I ran Nortan AV and AVG AntiVirus, neither of them found the virus. Both Norton and AVG are up to date. The computer runs slow, can still access the internet, when I select a program to start, it will start, but its slow. Same goes for using the start menu and such. The worst part of it, is that when I ok it, it will go away for like five seconds, then it shows up again and will not go away. Don't know what else to do. Did a google search on 'Trojan.Vundo' and 'ssqro.dll', found a removal tool from symantec, for the virus, I ran it and it did not find anything. Any info. or help with this, would be greatly appreciated.
Running WinXp Home, on a Gateway m520 Laptop, connected to cable modem.