If you can download the tools below on your current computer, and get them to work, then fine, but frequently the problem malware prevents the programs from running correctly. If that's the case, the download ALL of the tools below on a friend or family member's, CLEAN computer and copy them to a CD or flash drive, then transfer them to the problem machine.
First, after transferring it to the problem machine, run the following tool to help allow the removal programs below to run. (courtesy of Grinler at BleepingComputer.com)
There are 4 different versions. If one of them won't run then try to run the other one. Be patient.... as a black window should open, then close after finding all the background programs.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.
Rkill.exe http://download.bleepingcomputer.com/grinler/rkill.exe
Rkill.com http://download.bleepingcomputer.com/grinler/rkill.com
Rkill.scr http://download.bleepingcomputer.com/grinler/rkill.scr
Rkill.pif http://download.bleepingcomputer.com/grinler/rkill.pif
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IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and SuperAntispyware installer and update files from the links below which you've also copied to a CD or flash drive, and transfered to the problem machine. Do NOT restart the computer after running Rkill.
Once downloaded and before transferring Malwarebytes and SuperAntispyware to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.
Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe
Malwarebytes Manual Updater link
http://data.mbamupdates.com/tools/mbam-rules.exe
Next, install and run a full system scan with the SuperAntispyware program and the manual updater from the links below. As before, you may need to rename the installer file to get the program to install.:
SuperAntispyware
http://www.superantispyware.com/
SuperAntispyware Manual Updater
http://www.superantispyware.com/definitions.html
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In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder....
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Hope this helps.......
Grif
XP HOME, AVG 8.5, AD-ware, 2 times during the past week my computer has been under attack by this. When it pops up I get a message from a program called "Antivir" stating that my computer is under attack. When it happens it won't let me run any application programs such as AVG and Register Mechanic. I can't get the Task Manager to stay up so I can stop processes from running. I must restart the computer, and boot up in safe mode, then I can use system restore to a earlier date to get going again. Then I can update and run AVG. The result is that AVG tells me I have "Trojan Horse Generic 18.DUE" It also says that it can't heal the virus. When I "goggle" it I get no results. Thanks for the help. I can't detect anything in my start up directory that would affect this. Thanks in advance for the help.
