General discussion

trojan help please!!!!!!!!!!!

Hi again folks

about four or five days ago i asked for similar help but have still as yet been unable to gain control of my keyboard (for example the `at` symbol has completely gone..!!! together with the apostrophe! brackets moving to adjacent keys etc etc etc and absolutely no way of typing in japanese, only alphabet)........the wife`s status has now upgraded from just unhappy to livid as it`s her computer and she wanted to book a hotel for valentine`s day.......
..... Pretty sure its down to this trojan, located by spy sweeper


also still got these pieces of adware, which are still driving me to distraction

CoolWebSearch (CWS)......a nightmare!!!
Dapsol Dialer
Gator (GAIN)

please. please. please. a humble request. anyone got any thoughts on how to get japanese, the keyboard and, as a result, a calm spouse back????

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will sure help:

Download the stand-alone CWShredder V2.13.0.0:

Close all other programs and run CWShredder.exe.

Click Fix, OK, let it fix anything it finds, click Next, then exit
Gator (GAIN)

for these 4 look if it is running in Taskmanager (ctrl-alt-del) and KILL the processes.

Then go to add\remove and have a look IF you can find the 4 and uninstall.

Then Make sure you can view hidden and system files: Instructions here

Then Boot to safe mode: Instructions here

go to C:\Program files and see if you can find them there.


Run Ad aware SE 1.05 -updated plus SpybotS&D

Dapsol Dialer

seems to be: Troj/StartPa-EN

Finally, do an online scan using Trend Micro Housecall. It is available here.

Try Trojan Hunter trial - free for 30 days - after downloading, installing - pls. UPDATE then run it.

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thanks again marianna!

I`ll give them a go....incidentally you`ve also scored some brownie points with the missus!

now let`s see if i can do the same! Happy

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You're Welcome

and kind regards to the missus - let her see what you can do Wink

Pls. let us know how you are doing - Good Luck !

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Marianna, I'm curious

I read this form daily in order to learn. My question is, "If the A/V is kept updated and the computer has a firewall, how did it get the trojan?
I had one examle of how it could happen, helping a friend who was away for two weeks. When he returned he opened his email client before allowing his A/V to update and he had viruses galore. But other than that, I am wondering how this poster might have gotten this stuff. Auggie

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Using IE.......

and clicking on links.

AV programs don't catch trojans very well - you need a trojan scanner - and leave IE alone - surf around with FireFox - Mozilla or Opera.

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Thanks, I guess I am lucky. I use IE and have not had any problems. I do use Spwareblaster, Spyguard, NSW and NPF.

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why not switch to Firefox\Mozilla ??

and keep IE ONLY for your Windows Updates ?? There are several new "nasties" running around again !!

Take care !

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I know

But you folks always advise if it is not broke don't fix it. Since IE has been no problem for me or the 6 guys who I help with their computers, I stay with it. As people have said on this forum, the bigger Firefox gets, the bad guys will come after them also. In fact I recently read where Firefox had to come out with some patches. I use IE and my wife uses Netscape. So far no problems and I will keep my fingers crossed. Thanks again for your help.

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FWIW have always used IE.

granted the odd time I have had a downloader or somesuch, but rarely a serious problem.

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CoolWebSearch (CWS)......a nightmare

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