Symantec link BUT make sure you follow the directions EXACTLY. There is something else that you have you remove BEFORE the other one. It is all explained here.
I have Norton Systemworks installed and all features turned on including the worm protection. I run an update and scan my system several times a week. However, the Trojan Cachecachekit worm is in my system and I cannot delete it nor can Norton quarantine it.
I traced it to the Window\system 32 file and tried to delete, to no avail. I also tried to move into the recycle bin and it tells me that it is being used by another user etc.
My question is why did Norton not catch it (what's the point of having it if it doesn't do what it is supposed to do) and how do I get rid of it. I am running windows xp on an E machine I got from my sister when she upgraded. I know nothing else about this system and am computer illiterate about this kind of thing......HELP!!!!!!!