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Question

Trio PRO-BOOK 10.1 connection issue

by gsantos2 Apr 22, 2018 11:04AM PDT

I bought a new Trio PRO-BOOK 10.1 in 2016. It is now out of warranty. It worked fine until awhile ago and then it stopped being able to connect to the internet via two different routers we have. We have a laptop and a smartphone that use these routers without any issues. When the Trio troubleshoots this connection issue, it always says, "The Realtek RTL1111BS Wireless LAN 111.11n SDIO Network Adapter adapter is experiencing driver- or hardware-related problems" (I've substituted 1s for the actual numbers). When I tried to correct the issue via System Restore, I discovered System Restore had never been turned on. I had assumed System Restore would have been on from the first day I used my Trio as a default setting.

Does anyone have any ideas as to how I might go about getting my tablet to recognize my router again?

Thank you very much in advance for your help!

SPECIFICATIONS:
10.1” HD Display 1280×800 Resolution
Quad Core Intel Atom Processor
1.3MP Front Camera/2MP Rear Facing Camera
Windows 10 operating system
32GB Built in Storage + microSD Card Slot
Bluetooth 4.0
Wi-Fi

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Clarification Request

(I've substituted 1s for the actual numbers)

by r. proffitt Forum moderator Apr 22, 2018 12:12PM PDT

Why? This only makes it harder to decode what you have and look for possible answers. Given the hiding of information I will answer with "perform a factory reset." If that doesn't fix it, arrange for repair.

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