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Question

Trend Message prompted by c/net e-mail

by somerj / January 22, 2012 9:40 PM PST

For the last few months now, my Trend goes off simply by looking at my c/net newsletter that I receive. Why is this and can I fix it? Trend detects a Web security policy violation and blocks the URL. Today it blocked red.itapt.com/...... What has changed that is causing this as I have enjoyed reading the c/net newsletter for many years but may have to cancel it.

Note: This post was edited by a forum moderator to render link unclickable just in case it is malicious on 01/23/2012 at 10:06 AM PT

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Clarification Request
somerj a couple of questions...
by Lee Koo (ADMIN) CNET staff/forum admin / January 23, 2012 1:57 AM PST

Thanks for reporting this.

Can you tell me if this happens to all CNET Newsletter or only specific ones?

And if they are specific ones, can you tell me which ones? And do you still have a copy of them you can forward me?

I need to get some details before I send this issue to our newsletter team.

Thanks for your help!
-Lee

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To answer Lee Koo's question regarding which e-mails
by somerj / January 23, 2012 3:14 AM PST

the subject lines of more of the e-mails are:What should I do: upgrade my computer or buy a new one?
Get Acronis True Image Personal 2010 (Win) for free
Get an Epson wireless multifunction printer for $59.99 shipped
get a 32 inch Coby HDTV for $169.99
These are some of the recent ones that have set off my Trend.

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Thank you for info!
by Lee Koo (ADMIN) CNET staff/forum admin / January 23, 2012 3:36 AM PST

I just talk to the newsletter folks and this is a false positive where a URL found in the CNET newsletters are being flagged by certain AV companies. The newsletter team is aware of the issue and will be fixing it.

Thanks for reporting this.

Cheers!
-Lee

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I forgot to add that...
by Lee Koo (ADMIN) CNET staff/forum admin / January 23, 2012 3:48 AM PST
In reply to: Thank you for info!

the newsletter team that once this is resolved, they will be working with the AV groups to ensure that the URLs in the CNET newsletters in the future will not be mistakenly flagged by them.

Thanks!
-Lee

All Answers

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Answer
I asked our admin ...
by Kees_B Forum moderator / January 22, 2012 10:00 PM PST

to have a look at this.

Kees

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Answer
While it's being investigated..
by Carol~ Forum moderator / January 22, 2012 11:45 PM PST

somerj..

As already noted, the administration has been notified. (Thanks, Kees!)

Having said that, I found a similar type thread at the Trend Community Forum. A thread where a URL was blocked, with the same Web security policy violation detection. Albeit a different URL, and not a CNET newsletter.

SOME found malware to be the cause. Are you sure you are otherwise "clean"? While it's being investigated on our end, why not rule out malware and run a couple of scans. I would suggest the following:

Malwarebyes' Anti-Malware (free)
http://www.malwarebytes.org/products/malwarebytes_free

Hitman Pro - It's free to use without a license. If a virus is found, you will receive a free 30-day license to remove the threat. Note: There are separate downloads for 32 and 64-bit versions of Windows 7.

http://www.surfright.nl/en/home/

ESET's Online Scanner - Their FAQ and Help sections should answer any questions you might have. (Temporarily disable Trend prior to running the scan)

http://www.eset.com/us/online-scanner

I can't say I know why Trend is flagging a newsletter. But I can tell you, in all the years I've been receiving them, I've never once had a problem.

Carol

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Trend Pops up on C/NET Newsletter
by somerj / January 23, 2012 1:08 AM PST

I am reasonably confident that I do not have any malware causing this issue as I am on a company computer where security is kept up very well.

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Answer
Problem resolved
by somerj / January 31, 2012 5:46 AM PST

I don't know what C/Net did, but the problem has gone away.

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