Windows Vista forum

General discussion

Trashed Partition after Failed Attempt 2l "Norton Uninstall"

I know this is a long post but I want to be clear about what hapened and what steps I have already taken. I am seeking a second opinion from all of you knowledgeable CNETers.

I have an HP Pavilion 9410 Vista with 2gb memory. (I run a 2gb Ready Boost flashdrive also). A couple of weeks ago, I tried to uninstall Norton Systemworks 2007 (which I stupidly was using even though I should know better and which was causing problems such as delays). I went to the Symantec website and downloaded their Norton Uninstall program to my laptop. Ran the program. It scanned some of my hard drive and then...the screen froze.

The result: No sign of Norton Systemworks 2007, no folder, nothing EXCEPT Advanced Search on hidden, non-indexed, and system files shows 25 hidden Symantec files on my hard drive. Some if not all of these seem to be related to Symantec's reporting function.

Window's Defender and HP's reporting center (can't remember what you call it and I'm on a Lenovo right now) both report that I have NO firewall on now I do - I have Windows Firewall on now. I turned it on and turned OFF Norton's firewall just before I downloaded the Norton Uninstall program. Norton is also reporting to Windows that I DO have an anti-viral program running. I do NOT have an anti-viral program running. I did successfully delete tht part of Norton Systemworks and I have NOT yet downloaded AVG antiviral software.

Coincidentally or NOT, let's be honest here about the destructive and malevolent power of Norton, right after Norton Uninstall froze my screen and I rebooted I discovered that I had ANOTHER PROBLEM besides the 25 Norton Symantec hidden files still lurking in my system:

Device Manager AND System Reports both show my USB 28x Drive as FAILED. Just a couple of days before I had checked thorugh Device Manager and System Reports ITEM BY ITEM. I did this to make sure that everything was KOSHER and in GOOD HEALTH before I downloaded something from Symantec to delete the notorius Norton SYstemworks.

I believe the USB 28x Drive on my HP Pavilion 9410 is for backups, especially if I upgrade to Business Vista.

I have been told by an older, experienced computer repair tech (who I have personaly seen uninstall Norton from other user's system) that I NEED TO BACK UP MY DATA AND WIPE OUT MY DISK AND LOAD MY RECOVERY DISKS!!! Then I will have a factory new HP9410 (with bloatware...and Norton [although I won't be stupid enough to use it because "I'm in a hurry on a project and don't want to take the time to research the free downloadable anti-virals and take the time to download and uninstall them]).

Another tech who specializes in Data Recovery services only told me that Norton Uninstall froze on his computer halfway and he downloaded it again twice and eventually, he thinks got most of it out. Most isn't good enough for me. Plus my USB 28xDrive failed and his did not.

Anyway, he said to download and install AVG anti-viral and then download Norton Uninstall from Symantec's website and get the rest of Norton Systemworks off my drive.

But what do I do about the USB 28x Drive failure? Do I download a new USB driver and does that solve the problem?

When I asked the second (data recovery) tech this question, he said it might just be better to back up my data and wipe the drive and load the recovery discs and start over - factory new, etc. This is what the first tech saiid.

What do you think, fellow CNETers?

Many thanks in advance for all opinions and advice!


Discussion is locked
You are posting a reply to: Trashed Partition after Failed Attempt 2l "Norton Uninstall"
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Trashed Partition after Failed Attempt 2l "Norton Uninstall"
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
How Much Time Do You Want To Spend?

In reply to: Trashed Partition after Failed Attempt 2l "Norton Uninstall"

On a new computer, the Recovery option is a good one and if you've backed up all important files, then it only takes an hour or so to run the Recovery which wipes the disk, then reinstalls everything back to factory condition. ( ONE NOTE: Many brand name computers have a Recovery Partition from which you can run the full Recovery. It's usually quicker and a little easier and performs the same tasks as the Recovery discs. Choosing the "Destructive" recovery will wipe the drive and reinstall everything back to factory condition.) It will fix your USB driver situation and make things whole again all in one easy process.. In addition, you should be able to uninstall Norton immediately after the reinstall using the standard Control Panel method. (Generally, I only use the Norton Removal Tool when the standard uninstall doesn't work.)

On the other hand, if you're unable to backup important documents and you've got a lot of them on the machine and if you want to tinker with the system, install a driver here or there, then pick out all the remnants of Norton, go for it. There are occasions when I fix computers where this is the only option.. It costs more for the customer and takes a lot more time.

Just my opinion.


Collapse -
Further info on Failed Norton Uninstall

In reply to: How Much Time Do You Want To Spend?

Thanks for your reply, Grif. Here's the backstory: I tried deleting Norton through the Control Panel which did not work. Then I downloaded the Norton Uninstall Utility from Symantec's website. That didn't work and my system froze halfway through the removal of Norton files. At that time my USB 28x drive was listed as failed. This IS my Recovery Partition!!! I understand I cannot use the Recovery Partition for Recovery on my HP Pavilion 9410 Vista laptop until I upgrade to Business Vista which I was about to do, planned to do right AFTER getting rid of space and memory hogging and down-right system interfering Norton Systemworks 2007. So I'll have to use the Recovery Discs.

If I try to do this from the Recovery Discs and am unsucessful, can I (or my repair tech) use the Recovery Discs a SECOND time to try again? Or do we have only one attempt to use them? This may seem like a dumb question, but HP or Vista only gave me one time to create Recovery Discs, I cannot go back and create another set. For that I have to call HP and PURCHASE a set of Recovery Discs from them and then wait for them to arrive by mail, UPS or whatever.

I do have all documents, photos, email files (including hidden files such as archived Outlook.pst and .dbx files backed up.

Collapse -

In reply to: Further info on Failed Norton Uninstall

There are a few laptops that limit how many restore cd/dvds you can create. Tip: I get mine for free. I just make the set and if it fails I call it in. Since their process failed I make it a warranty issue. They can either ship me the restore CDs or I start the repair or RMA process. No company has charged me for restore CDs yet.

I also can duplicate the restore cd or dvd so there is no limit of backup once you have one good set.

In closing I think they confused you about how many times you can use the restore system. It's "unlimited!"

Collapse -
Recovery Discs Can Be Used Repeatedly

In reply to: Further info on Failed Norton Uninstall

It's only the "creation" process for those Recovery discs that is limited to a single instance.

As to using the Recovery partition on the computer, I've not seen ANY HP computers that required you to upgrade first before using the Recovery partition.. The partition is created using the factory installation as you see it on the computer..not after an upgrade.

That said, see the links below for the Recovery instructions for your computer:

HP Notebook PCs - Using HP Recovery Manager

Repairing a Corrupted Installation Using HP Recovery Manager

Hope this helps.


Collapse -
Thanks again!

In reply to: Recovery Discs Can Be Used Repeatedly

Thanks again, Grif, especially for the links.

Collapse -
I'll chime in here a little

In reply to: Trashed Partition after Failed Attempt 2l "Norton Uninstall"

It's unclear if you have a functioning system or not. Does it work? If it "doesn't" then see below the dotted line further down this post. If it "does" work:

Security software can be difficult to uninstall in addition to the uninstall programs you might need to do some manual deletes from the registry. Check with the Norton site again about this.

Just replace the USB drive.

Now for the crash. You might wish to check your system "events viewer" for problems. (Check "errors" only, do not be concerned with warnings.) The quick way to get there is Start> in the search box type "open event viewer" (without the quotes). This will take you to a link that will take you directly to the event viewer. Is there anything listed that might be the cause of the problem?

Norton could have caused the crash but this is unlikely.


If it's partially working.

Where is it crashed? Do you get a BIOS/first screen?

If you can get to the BIOS screen try this. Press and hold F8, choose "last know good configuration". If this doesn't work try "debugging mode". The debug mode will slow down the system while it runs, this is normal. While in debug mode try to run programs within the OS that have problems. Give it time to work.

If neither of these work reload the OS with the OS installation disk(s) right after you push the power "on" button on the tower. First a language window will appear then a scan will run then on the next window, in the lower left corner choose the repair option. Here choose the "restore point" option. If this doesn't fix it try the "restart repair" option.

Some of the details, finer points may be missing from these instructions but this should provide enough information to run these suggestions. I'll be back late today. Good luck.

Collapse -
Norton Uninstall left functioning system but...

In reply to: I'll chime in here a little

Norton Uninstall left behind a functioning sysstem...but the Hard Drive partition which is called a USB drive for some reason is trashed. My Data Recovery Specialist curently working on my other computer has had the same thing happen while using Norton Uninstall, a download from the Norton Symantec website. It stalls midway through scanning a harddrive for Norton files. Then it can corrupt the file that it stalled on. But the system, if you're lucky will still function.

My OS is Vista, not XP. And yes, I checked the System Events Viewer. Norton is the problem. My other computer tech guy, who practically specializes in removing Norton from XP and Vista machines both whether people have actually used Norton or not, also is convinced that Norton trashed my partition. Normally, he would go in and delete the 25 left-over files himself but with the partition trashed he recommends wiping the hard drive and recovering. I did the Norton Uninstall myself.

Collapse -
I agree with erasing the hard drive.

In reply to: Trashed Partition after Failed Attempt 2l "Norton Uninstall"

I agree with erasing the hard drive and install a fresh new copy of Windows XP...It is XP right??

You don't have to use the recovery disk with all the bloated trial software..if you make your own Windows XP CD from the i386 folder found in your Windows folder.

This site has a post by YankeesNYwins entitled "How to make your own Windows XP CD"..
Find the post and make your own Windows XP CD WITHOUT ANY TRIAL SOFTWARE...Just the operating system.

Collapse -
Oh I forgot.

In reply to: I agree with erasing the hard drive.

If you make your Windows XP CD when you boot from it install windows on the exact same partition that the "Norton" screwed operating system is on and it will not change any ANY other partitions on your PC.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Enter to win* a free holiday tech gift!

CNET's giving five lucky winners the gift of their choice valued up to $250!