On a new computer, the Recovery option is a good one and if you've backed up all important files, then it only takes an hour or so to run the Recovery which wipes the disk, then reinstalls everything back to factory condition. ( ONE NOTE: Many brand name computers have a Recovery Partition from which you can run the full Recovery. It's usually quicker and a little easier and performs the same tasks as the Recovery discs. Choosing the "Destructive" recovery will wipe the drive and reinstall everything back to factory condition.) It will fix your USB driver situation and make things whole again all in one easy process.. In addition, you should be able to uninstall Norton immediately after the reinstall using the standard Control Panel method. (Generally, I only use the Norton Removal Tool when the standard uninstall doesn't work.)
On the other hand, if you're unable to backup important documents and you've got a lot of them on the machine and if you want to tinker with the system, install a driver here or there, then pick out all the remnants of Norton, go for it. There are occasions when I fix computers where this is the only option.. It costs more for the customer and takes a lot more time.
Just my opinion.
I know this is a long post but I want to be clear about what hapened and what steps I have already taken. I am seeking a second opinion from all of you knowledgeable CNETers.
I have an HP Pavilion 9410 Vista with 2gb memory. (I run a 2gb Ready Boost flashdrive also). A couple of weeks ago, I tried to uninstall Norton Systemworks 2007 (which I stupidly was using even though I should know better and which was causing problems such as delays). I went to the Symantec website and downloaded their Norton Uninstall program to my laptop. Ran the program. It scanned some of my hard drive and then...the screen froze.
The result: No sign of Norton Systemworks 2007, no folder, nothing EXCEPT Advanced Search on hidden, non-indexed, and system files shows 25 hidden Symantec files on my hard drive. Some if not all of these seem to be related to Symantec's reporting function.
Window's Defender and HP's reporting center (can't remember what you call it and I'm on a Lenovo right now) both report that I have NO firewall on now I do - I have Windows Firewall on now. I turned it on and turned OFF Norton's firewall just before I downloaded the Norton Uninstall program. Norton is also reporting to Windows that I DO have an anti-viral program running. I do NOT have an anti-viral program running. I did successfully delete tht part of Norton Systemworks and I have NOT yet downloaded AVG antiviral software.
Coincidentally or NOT, let's be honest here about the destructive and malevolent power of Norton, right after Norton Uninstall froze my screen and I rebooted I discovered that I had ANOTHER PROBLEM besides the 25 Norton Symantec hidden files still lurking in my system:
Device Manager AND System Reports both show my USB 28x Drive as FAILED. Just a couple of days before I had checked thorugh Device Manager and System Reports ITEM BY ITEM. I did this to make sure that everything was KOSHER and in GOOD HEALTH before I downloaded something from Symantec to delete the notorius Norton SYstemworks.
I believe the USB 28x Drive on my HP Pavilion 9410 is for backups, especially if I upgrade to Business Vista.
I have been told by an older, experienced computer repair tech (who I have personaly seen uninstall Norton from other user's system) that I NEED TO BACK UP MY DATA AND WIPE OUT MY DISK AND LOAD MY RECOVERY DISKS!!! Then I will have a factory new HP9410 (with bloatware...and Norton [although I won't be stupid enough to use it because "I'm in a hurry on a project and don't want to take the time to research the free downloadable anti-virals and take the time to download and uninstall them]).
Another tech who specializes in Data Recovery services only told me that Norton Uninstall froze on his computer halfway and he downloaded it again twice and eventually, he thinks got most of it out. Most isn't good enough for me. Plus my USB 28xDrive failed and his did not.
Anyway, he said to download and install AVG anti-viral and then download Norton Uninstall from Symantec's website and get the rest of Norton Systemworks off my drive.
But what do I do about the USB 28x Drive failure? Do I download a new USB driver and does that solve the problem?
When I asked the second (data recovery) tech this question, he said it might just be better to back up my data and wipe the drive and load the recovery discs and start over - factory new, etc. This is what the first tech saiid.
What do you think, fellow CNETers?
Many thanks in advance for all opinions and advice!