Then return the player and exchange it for one that does work. Seems easy.
Kees
BOUGHT A NEW 64" 3D TV AND 3D BLUERAY PLAYER BOTH SAMSUNG PAID 3,000 AND IT DON'T PLAY THE TWO BEST 3D MOVIES OUT THERE ALL I GET IS A BLUE SCREEN TELLING ME ABOUT FIRMWARE, CALLED SAMSUNG TALKED FOR HOURS GOT NOWHERE, THEY DONT HAVE A CLUE AND TOLD ME IT WILL TAKE MONTHS BEFORE THEY GET TO IT. WHAT A JOKE.

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