On my LG Android phone it was a setting on the phone - mentioned in the user manual - to make it an MTP device. What does your manual say about it?
my wife recently aquired a samsung galaxy A5 mobile (android) phone. in order to transfer photographs she took, with this, to our Desk Top (PC)she was advised that she needed to download and install smart swift on the PC which was done however she followed the instructions on the screen but our PC does not recognise the Mobile ??? Samsung customer help virtually unreachable. can anyone advise how we can sort this out.Good Lady wife VERY frustrated, why oh why if a mobile is equipped to take photos, it does not also have mens to transfer built in!! advise PLEASE