Did you try the RingTo site or app?
I am retired and eligible for free phone service from SafeLink TracFone. I looked up the phone they were sending me for free (Alcatel) and knew I would not be able to see the screen well or hit the tiny keys for texting. I bought a refurb LG TracFone with triple minutes and its own SIM card. They transferred my T-Mobile number to the LG800G, and have now added themselves as carrier, but did not transfer the 420 remaining minutes that had come with the original Alcatel phone. They are insisting that they cannot transfer the minutes without me having a new SIM card which was sent over the weekend. I am concerned that, if I use the SIM card they send me, I will no longer be able to get triple minutes. Can anyone tell me if the triple minutes are linked to the SIM card?

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