Computer Help forum

General discussion

Tough Network Login Problem... Please Help!

I have a strange situation which I hope you can help me solve.

Part of my school includes online homework and part of that is viewing videos.

There are 2 network logins required to view the videos. The first one pops up when you click to view the particular video and the second pops up when the Windows Media Player is loaded to access the video itself (both usernames and passwords are the same).

OK, now comes the strange part. I have no trouble to login in the first part, but when the WMP loads and the second pops up, the login box already has a long string of weird letters on it in the username box (I will copy and paste them here):


And the password box has a VERY long string of "dots" already in the box.

If I take out all that stuff and put in the proper username/password, then enter it, the network password box pops back up with this in the username box:

WM Authenhelper

And in the password box, there is 2 "dots".

It will not let me in. There is nobody else that has this issue with the site, so obviously the problem is on my end.

I have WMP 11 and am running XP SP2 fully patched. I have checked and there is no issue with any kind of malware or anything like that. In addition to running all the regular scans, I ran a HiJack This! log to make sure and there is nothing there.

My thought is that I may have saved network passwords on other occasions and now that is corrupted, but I don't know enough about this to be sure. I also have no clue on where these are stored to delete them.

One side note that may or may not be useful... I play "Second Life" and I clicked on the "save password" on that. But when I load the game, the password I saved did not come up. It is longer than the one I use, but is not as long as the unknown network one.

Edit: I should add I tried to "save" the correct information, but the same issue still came up.

Now, I don't need any of those passwords, so finding and deleting all of them in windows is fine with me.

Thank you in advance for your help!

Discussion is locked
You are posting a reply to: Tough Network Login Problem... Please Help!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Tough Network Login Problem... Please Help!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
From memory.

In reply to: Tough Network Login Problem... Please Help!

Both WMP 11 and IE 7 are known to have issues with password protected sites.

IE 7 has some patches out such as "Authentication fails when you use Outlook or Outlook Express to try to log on to a HTTP-based mail server if you use Internet Explorer version 7.0 "

I remember WMP 11 has similar gaffes as well so try it on the older more stable release.


Collapse -
Thanks Memory!

In reply to: From memory.

Thanks for writing memory. I will uninstall WMP 11 and let you know if this is effective.

Collapse -
Didn't Work :(

In reply to: From memory.

Hey memory,

Going to an older player did not work. Let me know if you have anything else.


Collapse -
People have reported extreme difficulty in going back.

In reply to: Didn't Work :(

That's not a good test. Use a machine that didn't have IE 7 or WMP 11.


Collapse -
Understood Bob

In reply to: People have reported extreme difficulty in going back.

I will check it out on a friend's machine and will get back.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.