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Question

Touchpad two-finger scrolling not working since Windows 10

36517560373

Hi everyone,

Ever since I upgraded my Dell Inspiron 15-3521 laptop to Windows 10 from Windows 8.1 last year I've had intermittent issues with the touchpad. Specifically, about 25% of the times that I turn on the computer I'm completely unable to scroll up or down using two finger multi-touch gestures (putting two fingers on the touchpad and moving them up or down to make a webpage scroll up or down, for example). The mouse cursor will also randomly stop responding for a few seconds at a time when the scrolling issue is occuring. Usually I just restart the computer to get around it but I'd like to fix the problem once and for all.

I've tried fixing the issue a number of times over the past few months by upgrading the drivers from Dell's website as well as attempting other fixes suggested on other forum posts describing the same issues but haven't had any luck. I'm ready to try anything you suggest, including things I may have done already (ex: downloading the latest drivers), preferably saving more drastic measures for last. In addition, I should mention that after upgrading to Windows 10 I also began having intermittent issues with sound quality (bass is very low) when using headphones. Just mentioning it in case it helps with fixing the mousepad issue.

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All Answers

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Answer
I have a Dell Inspiron N5010 and it works.

In reply to: Touchpad two-finger scrolling not working since Windows 10

I think I went to Dell and put in my service tag to get drivers and a newer Dell Quickset.
Did you do the post upgrade work yet?

Collapse -
No luck

In reply to: I have a Dell Inspiron N5010 and it works.

Problem still persists despite upgrading the drivers and Quickset Sad

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