Question

Touchpad driver wont update

Hey,
I bought a new Acer Aspire E5-571G notebook a few weeks ago without any operating system. I installed windows 10 but now my touchpad wont work correctly, I can't even scroll. I tried downloading the latest Synaptics driver and also tried downloading it from the acer site but even though it tells me that the drivers are updated, they arent. Any suggestions what might help? http://p42.imgup.net/mehcd6f.png

Discussion is locked
Follow
Reply to: Touchpad driver wont update
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Touchpad driver wont update
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Answer
same problem seen many times here

answer may be in those other threads, but as I recall, the more common answer is waiting for updates on driver files, or reinstall the driver files which may have been removed during the w10 install. You would get them from your computer manufacturer.

- Collapse -
Answer
Nod

Back to Acer on the page for your model and try their latest. If not, just uninstall all versions and let 10 install a native one.

- Collapse -
Answer
Not working

Thanks for answering, sadly I already tried these solutions, if I try to uninstall the current driver it uninstalls and restarts but then everything is back to normal and the same driver is still installed. If I try installing the latest driver from the acer website it tells me that it installed the new driver but the old one is still installed, it wont even ask me to restart my computer and only takes a few seconds to install.

- Collapse -
I can't see your machine and issue

So there is one other thing. The motherboard chipset driver may need update before the touch driver.

There are a lot of posts on the web with folk struggling with touch pad drivers and it's app. Remember that it's 2 things and some touch pad drivers do both for us. I wonder here.

I fear you should use a mouse till you let a tech sort it.

CNET Forums