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Question

Touch pad not working?

Aug 22, 2016 10:07AM PDT

I am using an HP Envy 15z-j100 with Windows 10 and, as of this morning, my touchpad no longer has any functionality and I am restricted to keyboard functions only. The Synaptics Pointing Device is still installed and I even removed, re-downloaded and reinstalled it with no results. When I go into Device Manager, the touchpad is not listed. Similarly, when I go into the Mouse and Touchpad Settings, there is nothing listened/no settings to change. I ran a system restore and it still isn't working. Where do I go from here? Is this an internal hardware problem? It was working fine when I last used my laptop about 36 hours prior.

Discussion is locked

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Clarification Request
I don't own this model or have access to it
Aug 22, 2016 10:15AM PDT

But I does seem to be a touchpad on/off function key. Are you sure the touchpad is on there as well as possibly in the BIOS?

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Nope, neither of those.
Aug 22, 2016 11:39AM PDT

I have tried fn + each of the French keys to move avail. I also checked out the BIOS which is very basic on this computer and has no option to enable or disable the touchpad.

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F
Aug 22, 2016 11:40AM PDT

F keys, not French keys.

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Typos galore
Aug 22, 2016 11:40AM PDT

To no avail*. Frustrated posting from phone here Silly

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Answer
The Device Manager is an issue.
Aug 22, 2016 11:52AM PDT

I'd check my BIOS settings to see if it's in any option to disable.

Also, it may vanish when a mouse is plugged in so unplug all USB things.

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.
Aug 23, 2016 12:04PM PDT

No option at all to enable/disable in BIOS. I haven't had a mouse plugged into it yet but I do imagine that a mouse would work. I have nothing plugged into my USB ports.

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Testing can be difficult today.
Aug 23, 2016 12:17PM PDT

I use any number of boot USB sticks to test if a hardware item has failed. While I've been using bootable live CD, DVD and now USB for a long time (read http://tips.oncomputers.info/archives2004/0401/2004-Jan-11.htm ) I know many that can't do that because of the effort or they don't have another PC.

The cheap exit here is to get a mouse. The 10 buck ones at the usual stores make for a quick fix.