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Question

Toshiba shut down randomly every 30 minutes

Jan 17, 2015 10:46PM PST

Hi all i have Toshiba L850, CPU Intel 3610QM, GPU Radeon 7610M, 8GB RAM and V300 128GB SSD

It shut down every 30 minutes randomly i try format Windows but no effect look's like bios problem. I try work only on battery or without battery only in AC but no effect.

Do you have any Idea or any self Experience with this problem. Thanks

Discussion is locked

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Clarification Request
Shut down
Jan 17, 2015 10:56PM PST

Firstly it sounds as if it could be a heating issue, check CPU fan functionality. Make sure that the air intake and the vent out are not blocked by dust build up. It is quite common for L/T'S to go in to shut down when over heated.

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No no
Jan 17, 2015 11:51PM PST

No overheat no those elementary problem it's something very hard to know something inside the bios

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When did you last use canned air?
Jan 18, 2015 12:09AM PST

Dafydd.

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Answer
Re: shutdown
Jan 17, 2015 10:52PM PST

Every 30 minutes is not random. It's every 30 minutes.

I doubt if it's a BIOS issue. I don't think the BIOS can initiate a regular shutdown of Windows. What exactly happens during such a shutdown?

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hmm
Jan 17, 2015 11:50PM PST

Hard Shutdown like removing the battery of the phone

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Re: random shutdown
Jan 18, 2015 12:23AM PST

Does it happen also if you boot into safe mode and the machine run idle (doing nothing) for an hour.

Three important details for this experiment:
- Check in Task Manager that the CPU usage is indeed very near 0%.
- Disconnect from Internet (no Ethernet cable, wireless swtich in airplane mode)
- Be sure to turn off the energy settings that turn off hardware (screen, disk, whatever) or switch to standby or hibernate after a certain time of doing nothing. You want to machine to keep running normally until the BIOS shuts it down.

What happens?

Kees

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:s
Jan 18, 2015 5:34PM PST

I try in Safe Mode but no effect it shutdown in 30 minutes

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OK.
Jan 18, 2015 5:41PM PST

Next things:
1. See what event logging says about the shutdown and restart.
2. Now try what happens if you boot from a Linux disk. Same shutdown?

Kees

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Safe Mode etc.
Jan 19, 2015 1:34AM PST

Chances are it is either something awry in settings OR hardware/MB related....seriously doubt this is bios related.

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Answer
Hi All
Jan 29, 2015 7:15AM PST

The problem is Intel Anti-Thief technology, **** OFF

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Not usually enabled.
Jan 29, 2015 7:23AM PST

Are you talking about something the owner enabled?

"For example, if this timer is set to 30 minutes, the user has 30 minutes to
get the Intel recovery token from the administrator and enter it before the
computer shuts down again."

The one and only time I ran into this, the client blithely omitted telling me about the popup warning. But hey, I guess some will forget that or if they turned this on.
Bob