Has the machine been called in? I've lost count of how many don't report failures and beyond that don't take the advice of the makers. The warranty is then dismissed and the owner bursts into flames as the machine is then out of warranty when they finally call in to report this. They are told it is out of warranty. The owner claims "it's been like this for months." The maker looks and finds no record of the problems.

Now about the supplied details. Sorry but that's the tip of the iceberg and not any indication other than the machine crashed.

Causes include heat, trojans and more.