Has the machine been called in? I've lost count of how many don't report failures and beyond that don't take the advice of the makers. The warranty is then dismissed and the owner bursts into flames as the machine is then out of warranty when they finally call in to report this. They are told it is out of warranty. The owner claims "it's been like this for months." The maker looks and finds no record of the problems.
Now about the supplied details. Sorry but that's the tip of the iceberg and not any indication other than the machine crashed.
Causes include heat, trojans and more.
I've bought this laptop last December and I've been constantly having problems with it. I am running Windows 7 Home Premium edition, 64-bit version. It keeps freezing. Even while I'm working, it will just turn off the screen and act like as if the computer is sleeping. It is on: all of the lights that should be blinking are and I hear the fan. But if I try to press any button, nothing happens. The only way to "fix" this is to manually restart the laptop. Just six weeks after it was purchased, we had to send it in for repairs. So we went to our local London Drugs, apparently an authorized repair place, and we received it well over a month of waiting. It was going fine initially, but then it had the same problems as before. I suspect it has something to do with the graphics card (NVIDIA GeForce GT 230M). A while back, I downloaded the most recent driver from the NVIDIA website (195.62), but when I tried to install it, I got this message: The NVIDIA Setup program could not locate any drivers that are compatible with your current hardware. Setup will now exit. Right now, I am actually downloading the most recent driver from them (197.16) from (http://www.nvidia.com/object/notebook_winvista_win7_x64_197.16_whql.html) just to see if it will work. I tried the official Toshiba website, but they don't have the newest driver; they have the same version that I do (186.42). And just today, I have had my first BSoD. I have been doing some searching on the Internet, and it seems that others have had the same problem that I have, but there are no solutions as far as I am aware. The BSoD log is as follows:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105
Additional information about the problem:
OS Version: 6_1_7600
Service Pack: 0_0
Files that help describe the problem:
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If this driver doesn't work, if it still won't recognize any hardware, what can I do? Any and all help is appreciated!