Laptops forum


Toshiba Protege, LCD stopped working after 90 days

I purchased a Toshiba Protege for my daughter using her money but my credit card. This computer seemed nice, my daughter loved it at first. 86 days after she got, while sitting at her desk, the LCD starting failing, distortions in the corner of the screen. It got steadily worse. To aggravate even more, Toshiba sent her to a repair center that had been closed for 3 weeks. then they mailed her a box, she mailed it in and they tried to tell her that she had damaged it and it would cost her $459 to fix. After spending $1000 on it. Then after many conversations with their support folks, they told me they would fix it but would have to send it back to her and that she would have to then send it back to them. AFter she got it, with no instructions, they are telling me they will NOT fix it now. I had strong reservations when she bought this cause I had a Toshiba Regza that stopped working (vertical lines on 1/3 of the screen on the right side. I have NO faith is Toshiba. What happened to Japanese customer service. Two products which failed in less than the life time. My daughters computer is still under warranty. They say it was damage. My daughter is extremely careful, kept it in a foam sleeve, in a padded backpack. BUYER BEWARE of Toshiba. I am shocked about this, i never would have expected this. I have friends from Japan who worked there, but I will never buy another Toshiba product again

Discussion is locked
You are posting a reply to: Toshiba Protege, LCD stopped working after 90 days
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Toshiba Protege, LCD stopped working after 90 days
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
In this case, time to call the Credit Card company.

In reply to: Toshiba Protege, LCD stopped working after 90 days

Some have a second repair warranty company or if they ripped you off you ask for the charges to be reversed for non delivery of goods or services.

Collapse -

In reply to: In this case, time to call the Credit Card company.

Yea I have done that, process is slow, been over a week, and I finally heard from them, asking for further documentation

Collapse -

In reply to: Toshiba Protege, LCD stopped working after 90 days

Sorry to hear about your problem. I'm in the same boat with a Satellite laptop I bought for my daughter's birthday. It was broken OUT OF THE BOX and it's been nearly four weeks in their repair depot and still not fixed. I've got a lengthy rant on that topic.

Good luck.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.