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Question

Toshiba ext HDD won't show up on Windows 8 install

May 26, 2013 3:51PM PDT

Hello,
I just installed Windows 8 Pro on my HP Pavillion
with an AMD A8-3500M APU with Radeon HD Graphics,
CPU 1.5GHz, 8G Ram, 64bit operating sys,
I have a Toshiba Ext HDD only about 2 months old 1.5TB that worked just fine with Windows 7 Home Premium. but since I have installed Win 8 Pro my Device mgr sees it, but it doesn't show up in my list of drives on my file page. Also my Logitech unifying receiver is not recognized and I updated to the Win 8 driver. Please help as I need to remove some files off of my int. hdd and free up some space. Thanks, DJ

Discussion is locked

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Answer
Re: externbal disk
May 26, 2013 4:51PM PDT

Since that external disk worked in Windows 7, it should work out of the box after you upgraded to Windows 8. If, however, you did a clean install (instead of an upgrade) you might need to install the Windows 8 version of the HP motherboard drivers first. That's all I can say about it.

First steps of diagnosis:
- Does that disk still work with another PC? Then it's a driver issue at this PC.
- Does a USB-stick work with this laptop? Then it might be a case of a broken disk.

Finally, please note that external disks are too unreliable to store files you removed from your internal hard disk. That means you have a good chance of losing them and - given that - why not simply delete them?
Consider an external disk as a good (but not the only one!) medium for backup, and as good for moving files between PC's that aren't in a network.

Kees

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RE:external disk
May 26, 2013 5:38PM PDT

I honestly think it is my USB ports.. I have tried to update drivers but it says that the drivers are up to date. I am having a problem with anything showing up when I plug it into either my USB 2 or my USB 3 ports and I have 4 ports available. I didn't have any problem with the ports before the Windows 8 upgrade
Thanks again.

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More likely to be drivers than hardware.
May 26, 2013 6:35PM PDT

Think motherboard and chipset drivers. Did you ask HP Customer Service where to get them for Windows 8? Or maybe the Windows 7 stuff works.

Try booting from a Unix disc (Ubuntu, Mint) to check if it's hardware. That's free.

Kees

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Driver problems
May 27, 2013 1:35AM PDT

Thanks Kees,
I will try that now and let you know if it was it. Happy
Donna

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download usb asm media driver
Oct 8, 2013 11:06PM PDT

hey bro,
i m facing same problem in my windows 8.1 get my cables changed but got a solution today and let you know. download USB_AsMedia_Win8_64_Z11610 do a search on ggole u get good result. download and install that driver. its easy and work without restart..

Re
Ajit T

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Re: download
Oct 8, 2013 11:32PM PDT

On a download site, I see this download described as "Asus K53SD drivers for Windows 8 64-bit laptop drivers, driver updates". That rather limits the usability of your suggestion to owners of some Asus laptops with Windows 8 64 bit installed.
I'd never download drivers for my PC from obscure sites if they are available on the makers site.

Kees