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Resolved Question

Toshiba computer not playing videos

by Jul 28, 2014 1:45PM PDT

I have a toshiba satellite computer and recently online videos won't play. There is sound but just a black square where the video should be playing. Anything not online plays fine, for example movies on VLC media player. It just happened recently and i can't think of anything that i've done that would have caused this to happen. Also I am using google chrome but videos also don't work properly on internet explorer. Any help I could get concerning this situation would be greatly appreciated.
Thankyou.

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funky0man has chosen the best answer to their question. View answer
6 Posts
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Best Answer

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Think over what's not stock.
by Forum moderator Jul 29, 2014 12:27AM PDT

Any driver accepted from Microsoft? (nod to Jimmy)

It's one of the common issues I see along with ANY "codec" or player download. That is, if any site tells you to download more than Adobe's own Flash to play video or the player is not from the known site you may be installing a Trojan.

So it's usually something along those lines if the hardware is good. Start scanning with what Grif notes at
http://forums.cnet.com/7726-6122_102-5509131.html?tag=posts;msg5509131
Bob

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Fixed
by funky0man Jul 30, 2014 5:53AM PDT

I downloaded the awdcleaner and it fixed it. Thanks for the help, it's greatly appreciated.

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Glad it helped.
by r. proffitt Forum moderator Jul 30, 2014 6:01AM PDT

Be aware that this one is a tough one. Symptoms pointed at other causes so after others tried I stepped back and took another run at it. Call this one half luck and half intuition.
Bob

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Answer
is this only at youtube?
by Jul 28, 2014 3:22PM PDT

Or does it happen at news websites and weather.com also?

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Answer
Since it affects VLC Player as well
by Jul 28, 2014 11:21PM PDT

Since it affects VLC Player as well, and I'm assuming you mean with local content like say a DVD movie, my initial thought is you're learning the hard way why not to accept driver updates from Windows Update.

First thing I'd suggest trying is figuring out whether or not your GPU is made by Intel, nVidia or AMD, then going to the proper website and getting the latest version that supports whatever hardware you have in your system. Install, reboot, try the videos again.

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VLC works fine. Only online not working properly
by funky0man Jul 29, 2014 1:24PM PDT

Videos on VLC player work. It's only videos online such as youtube and facebook videos. Other random video sites as well won't work properly. I will check my driver updates but the only updates I get are the ones that the computer does on its own.

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