When you reinstalled windows, are you sure you did a full format, or did you just install windows over the old windows system: in that case you would not wipe out the problem.
Hello all. My fiancee's Toshiba 1415 S173 Laptop w a 1.8 ghz celeron processor and a 28 gig hard drive, has been having performance issues since April 9th. The CPU speed has decreased enormously. By decreased, some of the software like Word, and Internet Explorer, Control Panel, etc took 5 minutes to load, and System Information never even loaded. After working with the Viruses group here, it still was running slow. So we used the recovery disks, which I assumed totally reformatted, repartitioned, etc the hard drive.
The system is still running slow. Not as slow as before. Some of the programs load up quick- Control Panel for instance. But it still takes 2 minutes to load up System Information and even then it stays on Refreshing System Information for another minute or two.
This just doesn't seem right. We talked to her extended warranty tech support who had her run check disk. Check disk came up clean. So they told her its not a hardware issue its a software issue and there's nothing they can do about it. Well how can it be a software issue if we reinstalled the Windows XP Home Edition OS using the recovery disks which took it back to its factory settings and haven't installed anything else other than Norton AV so we could check for viruses.
I'm at a loss and don't know what else it could be.
Any help would be great