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Toshiba 1415 S 173 Laptop Problems

by mtylenol / April 21, 2004 6:24 AM PDT

Hello all. My fiancee's Toshiba 1415 S173 Laptop w a 1.8 ghz celeron processor and a 28 gig hard drive, has been having performance issues since April 9th. The CPU speed has decreased enormously. By decreased, some of the software like Word, and Internet Explorer, Control Panel, etc took 5 minutes to load, and System Information never even loaded. After working with the Viruses group here, it still was running slow. So we used the recovery disks, which I assumed totally reformatted, repartitioned, etc the hard drive.
The system is still running slow. Not as slow as before. Some of the programs load up quick- Control Panel for instance. But it still takes 2 minutes to load up System Information and even then it stays on Refreshing System Information for another minute or two.
This just doesn't seem right. We talked to her extended warranty tech support who had her run check disk. Check disk came up clean. So they told her its not a hardware issue its a software issue and there's nothing they can do about it. Well how can it be a software issue if we reinstalled the Windows XP Home Edition OS using the recovery disks which took it back to its factory settings and haven't installed anything else other than Norton AV so we could check for viruses.
I'm at a loss and don't know what else it could be.
Any help would be great
Brian

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Re:Toshiba 1415 S 173 Laptop Problems
by Critter_97 / April 23, 2004 8:58 AM PDT

When you reinstalled windows, are you sure you did a full format, or did you just install windows over the old windows system: in that case you would not wipe out the problem.

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Re:Re:Toshiba 1415 S 173 Laptop Problems
by mtylenol / April 24, 2004 5:57 AM PDT

Well the recovery cds that come with the laptop says that it reformats the harddrive and re-installs it back to its factory settings. When my dad did this, he thinks it reformatted it the hard drive. (note- it took almost two hours for the computer to reinstall the software). When my fiancee called back the tech support they told her it was not a hard ware issue and its something they can't help her with. Which I find very odd.
I just updated the bios and it is still running slow so I'm not sure what it can be. I'm nervous on doing the fdisk /nbr because to be honest, I'm not sure how to reinstall this software. Could I use my windows XP CD that came with my computer, and install that on to her laptop, use her product key to register it, and then just install all the toshiba drivers from the toshiba website?
If I create a regular boot disk ,how do I then access the cd rom drive?
Sorry for this newbie type questions.
Thanks!

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Consider other than virus items.
by R. Proffitt Forum moderator / April 24, 2004 6:44 AM PDT
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Re:Re:Re:Toshiba 1415 S 173 Laptop Problems
by Critter_97 / April 24, 2004 7:25 AM PDT

Usually with the recovery CD's you are given a choice of reinstalling windows over the present installation which allows you to keep your present programs, or doing a complete reformat and installation of windows. That is the choice you would want to make. Set it in the bios that you want to boot from the cd and put the recovery cd into the cd rom and restart the computer so that it boots from the recovery cd. You should then be given a choice. I don't think using a regular windows xp cd would help the situation: it would probably complicate things. Steve

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Re:Re:Re:Re:Toshiba 1415 S 173 Laptop Problems
by mtylenol / April 25, 2004 11:51 PM PDT

Thanks Critter. I performed the FDISK, removed the partitions, reformatted the hard drive and reinstalled using the recovery CDS. However the performance is still slow. Not as slow, but it still takes a while to load up the OS, and then once in the OS, just opening up a program, (Which is limited right now seeing as I haven't installed anything other than the recovery CDS). It takes a while to load up Control Panel, System Information, etc.
Any other help and advice would be greatly appreciated. Tech support is claiming it is not a hardware problem it is a software problem and there's nothing they can do about it. Could it be the memory, the motherboard? I ran chkdisk and everything came up fine.

Thanks!

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New XP install can invite the MS Blaster Worm or varient.
by R. Proffitt Forum moderator / April 26, 2004 2:45 AM PDT

The moment you connect to the internet without a patch or SP1, the MS Blaster or a varient of that will be on your machine in no time.

Your Antivirus doesn't stop that one. A scan with Housecall usually reveals this worm.

There is an annoyance that DMA may show as enabled, but isn't. Fix? Set the IDE channel to PIO, OK it, then go back in and set to DMA. Very easy to do in about 15 seconds. Documented at http://www.microsoft.com/whdc/device/storage/IDE-DMA.mspx

Bob

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Re:Re:Re:Re:Re:Toshiba 1415 S 173 Laptop Problems
by Critter_97 / April 26, 2004 11:17 PM PDT
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