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TOP 5 weekly issues - July 12, 2013

** AVG Uninstaller for Android **

We have expanded AVG mobile apps family to AVG Uninstaller. AVG Uninstaller is a FREE app that lets you quickly view the last time you used an app and tells you how much battery, data, and space it's using. You can then choose to quickly and easily remove those apps you no longer want or use to free up space for the apps you really want and help improve your device's performance - all without the hassle of going through multiple Android OS tasks. Go to Google Play to find out more and to install it.


** AVG Firewall is missing **

AVG 2013 users are often confused why Firewall shows the ACTIVATE NOW status (screenshot).
We would like to let you know that this is not an error message but information that another layer of protection is available. It is displayed only in the AVG AntiVirus and AVG Free editions because Firewall is part of AVG Internet Security and AVG Premium Security. If you would like to maximize your computer protection and activate Firewall in your AVG just click on the Firewall button and follow displayed instructions.


** False positive alarms **

We noticed a couple of false positive alarms reported on forums in the past week. Any AntiVirus software may detect a legitimate application sometimes when a part of its code is similar to a code in newly created malware. AVG implements advanced anti-false mechanisms to minimize risk of false alarms to prevent this. We have prepared the AVG detects infection on file that I suppose to be clean article for such rare coincidence when AVG detects a clean file.


** Genuine AVG support **

We have received reports from our users that they were tricked by 3rd party company when they were looking for help with their AVG product. General rule of thumb is contacting companies through official support sites only - which is http://www.avg.com/support in this case. We have prepared the How to verify genuine AVG support and avoid scams article which will help you to contact genuine AVG support representatives everytime.


** AVG Trial expired **

During the expiration of AVG Trial version, you will receive the "Don't lose your AVG protection!" message (the wording may vary; screenshot). There are two options how to resume AVG protection once the trial expires.

1) You can purchase a license for the advanced protection you were enjoying.
2) You can remove the Trial version and install AVG Free for continued basic protection.


**
If you have any questions about any of these issues or need help resolving them, please contact AVG customer care experts.
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