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Tools - internet options help

by ricknaub / March 19, 2007 4:49 AM PDT

I have been having a hard time downloading things like the downloads on cnet free to try. It told me to clean my cache by going to "tools" then "internet options" but something is wrong. after I hit tools I have all the options I use to except internet tools is missing. The slot is there with the icon but the words are gone and I can not click into it anymore. What can I do to get this option back? Thank you very much for any help you can give.

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Can be signs of spyware damage. This link
by R. Proffitt Forum moderator / March 19, 2007 5:03 AM PDT
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Thanks but
by ricknaub / March 19, 2007 5:15 AM PDT

Thank you for replying so fast but will I have to download something to fix it. Whatever happened on this system seems to have stopped me from downloading anything. I tried to download from your site, from microsoft and the IE fix and nothing will download. When I hit download a small blank window pops up then quickly disappears. The status bar at the bottom shows a very small progress then zooms to the end and then nothing happens. Thanks again for the help.

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The first link is the registry key I examine to see
by R. Proffitt Forum moderator / March 19, 2007 5:20 AM PDT
In reply to: Thanks but

If some pest dropped the usual restrictions in place. As to downloading the second link has many tools we can use from just a browser or even download on another machine to carry to the afflicted machine.

However few tools will automatically repair the damage I suspect. It's up to you to share what's at the registry key and hope it's the usual.

Bob

PS. All skill levels show up here so given how long XP has been out I don't start at the newbie level since some found that offensive when I tried that approach a few times. So today I start at "seasoned owner" level which most have heard of regedit and run that a few times.

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regedit
by ricknaub / March 19, 2007 5:25 AM PDT

I actually only surf occassionally and have no idea what regedit is. I don't mind being walked thru newbie style if you have the time. I have a neighbor I can use her computer to download and bring it here if you tell me what I should do in simple lingo I'll do it.

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Use that first link and run regedit.
by R. Proffitt Forum moderator / March 19, 2007 5:31 AM PDT
In reply to: regedit

Find your way to HKLM\Software\Policies\Microsoft\Internet Explorer\Infodelivery\Restrictions and right click, export that or use the menu to export it to some file.

Open that exported content with NOTEPAD to copy then paste it here for all to see if they can find the restrictions.

You can also read our Security Forum posts for web based spwyare scans (EWIDO has one.)

Bob

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