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Question

Toner Usage Issue on CLP-670ND

by BidefordJon / February 17, 2013 6:44 PM PST

We have experienced an issue with our otherwise excellent Samsung CLP-670ND printer that we can't believe hasn't been spotted before.

Has anybody had the same/similar issues and come across a way of tricking the printer?

We have the CLP-670ND colour laser printer though mainly use it for mono.

About a month ago we had to replace the starter cartridges with a full set of colour toners at £200. In just over a month the printer has told us that these toners are now spent and must be replaced.

We were a bit bemused as the printer said that we had only done 18 colour prints.

After many hours on the phone with Samsung we got an engineer to admit that although we default all printing in greysscale the rollers to the colour toners don't disengage. As a result the printer thinks that the toners are spent when in reality they are probably still 99% full.

As things stand we have no option but to either buy new toners every month or so or just ditch the 6 month old printer as Samsung have said that the CLP-680ND does disengage the colour toners when printing in greyscale.

Does anybody know whether it would be possible to somehow trick the printer into thinking that these toners were still good to go?

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All Answers

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Answer
Re: toners
by Kees_B Forum moderator / February 17, 2013 6:52 PM PST

I'd buy a B&W printer for B&W printing, and keep this one for color printing, unless you find it better to buy a low volume inkjet printer for that.

Kees

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Answer
we default all printing in greysscale
by R. Proffitt Forum moderator / February 18, 2013 12:12 AM PST

That's it. There is no grey ink so that means you are using all colors to make grey. To get black/white you must never select greyscale and here's where you ask how to force BLACK and WHITE printing.

Any monochrome printer should be cheaper such as the usual laser printer.

Sorry to find another person to learn this the hard way.
Bob

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Samsung Toner
by BidefordJon / February 18, 2013 3:44 AM PST

Thanks all for your comments. Looks like a straight mono printer is in the near future. The most annoying thing here is that I've asked the Samsung support people 4 or 5 times if greyscale uses colour and each time was told no each and every time.

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Answer
Re: Toner Usage Issue on CLP-670ND
by Samsung_HD_Tech Samsung staff / February 21, 2013 12:59 AM PST

Hi all,

Sorry for the delay. I asked the product specialist on this in the US, because it sounded weird to me. Your printer has a separate cartridge for black toner, and you can make grey scale easily enough from black toner, so this didn't sound right whatsoever.

Your printer shouldn't print grey scale using the color cartridges when you're using a PC. However, if you're using a Mac, this is only true provided that you select grey scale when you go to print. Hope this helps.

HD Tech

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Toner on CLP-670
by BidefordJon / February 22, 2013 9:08 PM PST

That's interesting Samsung_HD_Tech so I wonder if you have any idea why Samsung have engineered in a system whereby I have to replace colour toners with what must be about 99% of the toner still left due to the printer basing it's usage data on the black cartridge which gets used more?

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Re: Toner on CLP-670
by Samsung_HD_Tech Samsung staff / February 26, 2013 12:52 AM PST
In reply to: Toner on CLP-670

Hi BidefordJon,

As far as I know, that shouldn't be normal, but I do support US products, so perhaps, there's something your country's support knows that I don't.

HD Tech

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Toner in CLP-670
by BidefordJon / February 22, 2013 9:12 PM PST

As an example. I put 3 new colour toners in on Tuesday this week. No colour prints at yet yet the colour toners are now on 97%.........

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