Hi Java1.
Just to say you had created two discussions, and one was locked only because it was duplicate of the other.
Your continuing discussion is here;
http://forums.cnet.com/7723-12546_102-520466.html?messageId=5099782#message5099782
I hope that helps.
Mark
Sorry I have to this this way when I went back to my original post, for some reason it was locked couldn't find away to reply.
I am not savvy enough to try and help the lady. I have told her to take it to a computer store and let them do.
Proceed with caution is my motto at 75 years.
Thanks to those who chimed in

Chowhound
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