Sorry, I deleted your post because of the unnecessary link.
In case of questions about commercial software (and I assume that's what you use) the best thing to do is to contact the makers customer service. There's a very small change a newbie home user (that's what this forum is for) has experience with that particular software and can help you with unspecified 'little things'.
Help, my PC with Windows 10 won't shut down properly
Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?