They fix the hardware fine. There is no support for the OS so the horror stories I read are when someone needs help removing a virus or such. That is not included and will send most people to the forums to complain about support.
No, again, there is no software support.
Does that clear it up?
Looking for advice/help. I'm a newbie. I can buy a Dell 15r 3rd generation i5 Windows 8 8gb memory 1tb hard drive for $420 (it's not a refurb and I also get 10% cashback). My concern is it's from Dell's website and I've read horror stories in regards to their customer service and their warantees(this comes with 90 day phone support and 1 year in home service). Does the price override the service and if I do buy it, should I buy their extended warrantee or am I better off spending a little more for a little less somewhere else? Thanks in advance for any and all suggestions.