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To buy a Dell or not to buy a Dell...

by kscl / November 30, 2012 8:25 AM PST

Looking for advice/help. I'm a newbie. I can buy a Dell 15r 3rd generation i5 Windows 8 8gb memory 1tb hard drive for $420 (it's not a refurb and I also get 10% cashback). My concern is it's from Dell's website and I've read horror stories in regards to their customer service and their warantees(this comes with 90 day phone support and 1 year in home service). Does the price override the service and if I do buy it, should I buy their extended warrantee or am I better off spending a little more for a little less somewhere else? Thanks in advance for any and all suggestions.

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All Answers

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Surrounded by dells at the office.
by R. Proffitt Forum moderator / November 30, 2012 12:54 PM PST

They fix the hardware fine. There is no support for the OS so the horror stories I read are when someone needs help removing a virus or such. That is not included and will send most people to the forums to complain about support.

No, again, there is no software support.

Does that clear it up?

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To buy a Dell or not to buy a Dell...
by kscl / November 30, 2012 10:38 PM PST

Bob, thanks for the reply. I'm not sure if your comment saying "no, there is no software support" is referring to buying the extended warrantee. By the way, is that a good price for those specs regardless of brand? Thanks in advance for your input.

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I have to bludgeon the idea that extended support is
by R. Proffitt Forum moderator / December 1, 2012 12:32 AM PST

I must bludgeon the idea that extended support will get you help for say a nasty rootkit infection that doesn't involve them walking you through the steps to restore the OS and wiping out your files.

How much cleared can I put this? Well I could write at length but the brutal truth is the makers don't do software very well. They are selling boxes, services but when it comes to software we must take the courses, read books and more.

I have a 2nd gen i15r and my only quibble is the display is barely acceptable. Be sure you are OK with the LCD and you are OK with a bendy laptop. It works fine but it's not one of my favorites.

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