I have removed your post regarding AT&T.
Posting email addresses and telephone numbers is never a good thing in a public forum.
I'm not sure who you thought you had sent this to but this forum deals with iPhones and iPod and does not produce any sort of "show"
Your problem is with AT&T and not with anyone at Apple or CNET.
Help, my PC with Windows 10 won't shut down properly
Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?