You have to ask them for a fix or like most of us will just uninstall it and use some other antivirus.
I tried to download my Outlook email, the task failed and my computer gave me an error message called "tmproxy.exe" It also shuts my internet access down. If I don't open my Outlook email everything works. I understand that this error message is from PC-cillin software. I've tried turning on and off computer & running a virus scan using Trendmicro & PC-cillin, but no luck. Does anyone know how to fix this?