General discussion

Tmobile contracts

I have been a T-Mobile customer since 2001 when it called Voice Stream.

Over the last 10 or more years with T-Mobile I have spent over $2,500.00 per year for my family plans. Also I bought many cell and smartphone that period of time.

Also T-Mobile gave me credit on my account for different issues I had over the years

In the last two years your customer service has been bad.

All of major cellphone carriers are carrying the iPhone. My understanding that you are not getting the iPhone on Sept 12.

I am not happy about that you are not listening to the customers needs when it come the iPhone for T-Mobile.

I have three MacBook's , two iPad's at home

I request that T-Mobile wave all cancel fee's with above account I have four lines.

I will be moving to AT&T wireless so I will have 3 iPhone and one flip phone

I hate too leave but no iPhone I can't stay with T-Mobile..

If you can't wave all of the cancel fee's I let my friends and family who has T-Mobile to also move for iPhone.

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Who snubbed whom?
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In the last two years your customer service has been bad.

In the last two years your customer service has been bad.

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I think I can explain that.

I didn't know I owned T-Mobile. As soon as I sort that out, I can make a lot of promises as we re-organize.

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Sorry, but..... are sounding unrealistic in this case. It doesn't matter how much you have spent over 10 years when it comes to how T-mobile operates it's business, unless you happen to be be a major shareholder. They do not have any obligation to waive your ETF if you are truly unsatisfied. Sorry to say so, but those are the facts. It's easy to say you will be happy moving to another carrier, but I suspect you will be complaining about them in the future.

T-mobile's reasons for not carrying the iPhone could be rather complex and unless you know something the rest of us do not, don't make rash assumptions.

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Some reasons why

1) An iPhone 5 is an LTE device. They don't have an LTE network.

2) They like to bill themselves at as 'budget' carrier that lets people bring in their own unlocked handsets. For this reason, right now there are plenty of iPhone users on T-Mo's network. (i.e. no pressing need to get one)

3) Later on T-Mo AFAIK will be adding some HSPA+ on ATT compatible frequencies, making it easier for some folks to pop over to their service w/ unlocked ATT handsets, etc.

4) More importantly, it's simply too expensive to their bottom line to add such a flagship device that requires them to subsidize so heavily. Look at what's happening to Sprint as an example.

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