hey i bought a new sanyo 5150 off of ebay
it came in an liberty wireless box with an old sanyo 5150 which the owner before had liberty wireless.But with my new sanyo 5150 i tryed to follow the direction saying to call 1-888-919-7692 to active the phone,so i called and they ask me for my ESN DEC and i give it to them and they tell me that my phone is not registered and that i have to go a dealer and have them register it for me.But not one of me dealers will help me register.and since you know all these things about liberty wireless i guess you work there so i was thinking could you be able to register my new sanyo 5150 or maybe even hack it for me so that way it can be register or even if you got game and you know what you are do you can reactive that old sanyo 5150 account that i have and them tranferr it to my new sanyo 5150 then change the old account name to my name<WELL I HOPE YOU CAN HELP ME>
inphonic/liberty wireless has an outsourcer/call center which handles its billing, customer service, technical and even sales calls. call center is located in manila, philippines. agents are filipinos and not indians. if you really want to piss the agent who is handling the call, what you just need to do is to find ways on how to keep the conversation long. this will make his/her average handling time for the shift longer thus lowering his/her metrics for the shift. the higher the average handling time the more pissed the agent will be. you can start off by telling the agent the whole story about your situation, see to it that the agent will have a hard time understanding the main cause of the problem. when you feel that the agent is just giving you the run around ask to speak with a supervisor, the agent will most likely put you on hold pretending to look for a supervisor and will just come up with an excuse that the supervisor is busy. ask for a supervisor only when the call is already beyond 15-20 mins. be willing to be put on hold because this will add up to the agents handling time. also see to it that you make fun of the agent's accent every now and then. as much as possible refrain from using profanity because this will only give the agent an excuse to release the call.
if all else fail try to name drop...look for a supervisor named raphael macapagal (he's the supervisor of some of the SME (subject matter experts)). the SMEs are the ones who take escalated calls. SMEs to look for-nina, eric, ty, troy to name a few. SME's supervisors-RAPHAEL, KAREN, RAMS, ODIE, VINNIE, PAM, GELO.
*always ask the agent where s/he is currently located. the agent will most likely tell you that s/he is in the states (try to pick on the agent's accent).
*trick the agent that you want to speak with a supervisor because you want to give a commendation to the previous agent who handled your call (agent will most likely look for a supervisor). most common name is ana, kat, joan, michelle, brian.
*never inform them that you got this information online.