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Alert

TigerDirect Fraudulent Business Practices

Feb 22, 2013 3:36PM PST

Years ago I posted here about Alienware trying to defraud me and, after Cnet featured my post in their newsletter, I was quickly contacted by Alienware who finally did the right thing.

Now I am in the same position with TigerDirect and, if nothing else, want to warn people of their fraudulent business practices.

On 2/28/2011 I bought a TigerDirect PC for a total of $1921.00

$400 of that was for 24 hr onsite repairs for 3 years.

This past fall, 2012, my computer started telling me I was having a processor problem/cpu issue. When I called TigerDirect they said they had no representative in my area and I would have to send it to Illinois for repair.

I said unacceptable and said they could refund my $400 or pay whatever a local repair store would charge. They refused.

I called numerous times and asked to speak with someone further up the chain and was refused. Service was rude and I was obviously an irritant not a customer now that they had my money.

I even took the unorthodox approach of sending a Facebook message to the CEO David Sprosty but was, of course, ignored. I am a minister and made sure the letter was polite and informative without any rants - simply asking him to deal with the situation.

I obviously have all my original documents plus the emails I exchanged with TigerDirect when purchasing.

So I have a $1900 doorstop and TigerDirect has my money and no accountability.

Discussion is locked

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Inform your your state Atty. Gen. and proceed fwd.
Feb 23, 2013 3:34AM PST

Also, if there is local TV or advocate for consumers and such, post or make a claim, etc.. This is no doubt a time consuming process, but the matter should get attention.

tada -----Willy Happy

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In California
Feb 23, 2013 4:03AM PST

We contact the B.E.A.R. but I can't guess what that is in your state. Try "Consumer Affairs" at your state's .gov site.
Bob

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Dear Valued Customer
Feb 28, 2013 11:38PM PST

I'm sorry you have had such an experience, please contact me at Customerservicemanager@help.tigerdirect.com with your order details and we'll intercede on your behalf to get a satisfactory solution.

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Hoping TD will do the right thing
Mar 14, 2013 6:29AM PDT

I contacted TD weeks ago and they said they were going to refund my credit card but then nothing happened. I called my CC today and still nothing. Re-contacted TD so we will see what they do.

At this point I have had a computer that broke after one year of use and then discovered my warranty was a fraud. I have now spent six months trying to get this resolved. If they had ethics they would send me a replacement system of the same calibre (now less value but at least it would work) and I would return my doorstop to them.

Here's hoping David Sprosty decides to create a company with ethics and customer service......

Jason Hickman

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Dear Valued Customer
Mar 27, 2013 3:27AM PDT

Once again, we apologize for the inconvenience. As explained on our last email communication, we have mailed a refund check to you. Do not hesitate to contact us for any other questions or concerns at customerservicemanager@help.tigerdirect.com.

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TigerDirect Comes Through
Mar 27, 2013 6:05AM PDT

I am pleased to report that TD refunded my $400 warranty in full. The first "round" of representatives were unpleasant, but once a representative who was here online got hold of it, things moved in the right direction. A big thank you to the employees at TD who take their job and customer satisfaction seriously - it is appreciated.

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Do not TRUST tigerdirect price!!!!!!!!
Mar 5, 2014 5:07AM PST

Do not TRUST tigerdirect price!!!!!!!!
They can cancel your order and increase the price.
You will never get promotion items in MAILS!