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Question

Ticketmaster Blocked Me - They Deny It - ISP says all good

I get 403 Forbidden Error, when trying to enter ticketmaster.com website.

The things I tried:
- 3 different browser
- google dns - 8.8.8.8
- different computers
- mobile (connected to the same router) (desktop mode)

I obviously tried to get different IP (using HOT SPOT with my mobile provider) and ticketmaster.com works like a charm
no problem

ticketmaster.be and m.ticketmaster.com - works with the blocked IP by the way.

Ticket master costumer service says my IP isn't blocked, and its open.

My ISP doesn't see any problem.

I think ticketmaster either are incompetent, lying or something went wrong and they can't see the IP is blocked.

Any ideas please, I don't know what to do, been working on this issues for 5 days now.

Thanks !

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All Answers

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Answer
I have to agree with TM.

In reply to: Ticketmaster Blocked Me - They Deny It - ISP says all good

Given how a bum router entry, cloudfare or CDN server can cause this, you can't pin the blame here.

You'll need a network specialist to poke around and hope they can find the cause. I'm not that person but wrote router code in the 90's so when I hear a story like this, it's usually something borked somewhere.

Unless the person was trying to get all the tickets they could, but that's another story.

Collapse -
thanks for the replay

In reply to: I have to agree with TM.

hi,

Starting from the end:

Yes, there is a policy in TM blocking IP that behaves like a bot, usually it happens to places like
internet cafe where many users can buy multiple tickets and all these request generated from a
single IP address, but all of these cases are temporary blocks for 24 hours.

I've been blocked for weeks permanently.

You're saying somewhere along the way something is blocking my communication, but
isn't it easy to check if the TM server made that block ?

I mean is there a way I could send a special request and trance the hops, see where it drops ?
like tracert command ?!

I'm really confused by it, I'm still pretty sure its one of TM services/servers that are responsible

Collapse -
I have to write no to your question about easy.

In reply to: thanks for the replay

You didn't come out and deny you are buying multiple tickets so maybe it's as TM intended. I see I wrote I'm not the person to do your forensics but given the story I worry it's a bum entry or an ISP, server, etc. issue. Be aware I'm painting with a wide brush here. That is I won't write down all the technologies in use today.

https://www.google.com/search?q=403+Forbidden+Error%2C+when+trying+to+enter+ticketmaster.com+website. finds a lot of prior discussions so I'm electing to not repeat what's up on the web today.

Not to leave you without an answer, it's either some odd ISP issue or your ISP is one of those WISPs that well, you will get blocked.

I suggest you use what works.

Collapse -
I did search google

In reply to: I have to write no to your question about easy.

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